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What is Viable?

In the past, our approach to analyzing qualitative data required extensive manual effort and was quite time-consuming. However, with the advent of AI technology, we can now seamlessly identify key insights. Rather than relying solely on basic sentiment analysis, we provide a thorough weekly report that showcases the most important compliments, complaints, questions, and requests, all categorized by their volume and urgency. Each theme we uncover not only monitors changes over time but also presents a comprehensive summary, urgency rating, pertinent product sub-themes, user demographics, and further insights. This adaptable tool can be utilized across diverse sources, including sales call transcripts, customer support interactions, market research, employee feedback, and more. Importantly, our platform supports an unlimited number of users and integrations at all pricing tiers, making it accessible for organizations of any size. To initiate the process, you simply need a minimum of 500 data points. Each section of the report provides insights into the individuals involved in those conversations, ensuring a personalized approach. The AI harnesses customer attributes and metadata to conduct thorough analyses, delivering recommendations based on factors such as NPS scores, customer segments, geographic locations, and more, reflecting the analytical prowess of a human expert. This evolution not only simplifies our workflows but also deepens our comprehension of customer feedback in ways that were previously impossible. Moreover, this advancement fosters a more data-driven decision-making process, enabling businesses to respond more effectively to customer needs.

What is Sorcero?

Sorcero is a cutting-edge platform that utilizes artificial intelligence to transform complex medical information into actionable insights tailored for the life sciences industry. It features a variety of tools, including Medical Insights Management, Intelligent Publication Monitoring, Plain Language Summaries, and Intelligent Systematic Literature Review, all designed to integrate and interpret both structured and unstructured data from multiple sources. By harnessing AI to analyze medical themes, research notes, and findings, Sorcero delivers precise and high-quality answers to intricate medical questions, thereby empowering teams in Medical Affairs, Pharmacovigilance, and Regulatory Affairs to make more informed decisions. The platform not only accelerates literature monitoring and aids in content generation but also promotes evidence-based decision-making, which significantly enhances patient outcomes while optimizing operational workflows. Furthermore, Sorcero's advanced features contribute to improved collaboration among various stakeholders in the healthcare ecosystem, fostering a more interconnected approach to medical research and practice. Ultimately, this innovative solution stands to revolutionize the way life sciences professionals access and utilize critical medical insights.

Media

Media

Integrations Supported

Delighted
Front
GPT-4
Intercom
Nekton.ai
Pendo
Salesforce
SurveyMonkey
Typeform
Zapier
Zendesk

Integrations Supported

Microsoft Excel
Microsoft Word
Reddit

API Availability

API Availability

Pricing Information

$600 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Viable

Date Founded

2020

Company Location

United States

Company Website

www.askviable.com

Company Facts

Organization Name

Sorcero

Date Founded

2017

Company Location

United States

Company Website

www.sorcero.com

Categories and Features

Categories and Features

KOL Management

Not specified

Life Sciences

Not specified

Medical Affairs

Not specified

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