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What is Viable?

In the past, our approach to analyzing qualitative data required extensive manual effort and was quite time-consuming. However, with the advent of AI technology, we can now seamlessly identify key insights. Rather than relying solely on basic sentiment analysis, we provide a thorough weekly report that showcases the most important compliments, complaints, questions, and requests, all categorized by their volume and urgency. Each theme we uncover not only monitors changes over time but also presents a comprehensive summary, urgency rating, pertinent product sub-themes, user demographics, and further insights. This adaptable tool can be utilized across diverse sources, including sales call transcripts, customer support interactions, market research, employee feedback, and more. Importantly, our platform supports an unlimited number of users and integrations at all pricing tiers, making it accessible for organizations of any size. To initiate the process, you simply need a minimum of 500 data points. Each section of the report provides insights into the individuals involved in those conversations, ensuring a personalized approach. The AI harnesses customer attributes and metadata to conduct thorough analyses, delivering recommendations based on factors such as NPS scores, customer segments, geographic locations, and more, reflecting the analytical prowess of a human expert. This evolution not only simplifies our workflows but also deepens our comprehension of customer feedback in ways that were previously impossible. Moreover, this advancement fosters a more data-driven decision-making process, enabling businesses to respond more effectively to customer needs.

What is Tosmana?

Tosmana acts as an essential resource for performing Qualitative Comparative Analysis (QCA). This software facilitates both csQCA (Crisp-Set Qualitative Comparative Analysis) and mvQCA (Multi-Value QCA) evaluations. For more comprehensive insights on QCA, you can check the website of Charles Ragin along with the COMPASSS Research Group. The software's development commenced in 2000, and after a hiatus, its version 1.4 was released in June 2016, marking a significant resurgence in its evolution. Additionally, a complete redesign of the website occurred in the same month. Users can easily transfer data into TOSMANA by copying it directly from a spreadsheet application. To do this, simply open your dataset in the spreadsheet program, select the relevant data cells along with the variable names in the first row, and copy them. In TOSMANA, you can then go to File>Import from Clipboard to import the data, which will overwrite any existing information in the software. After successfully completing the import process, it is crucial to save your file in the correct format to maintain data integrity. This streamlined approach not only simplifies data management but also significantly improves the overall experience for users. Furthermore, the ability to easily import data can save time and reduce errors in analysis.

Media

Media

Integrations Supported

Delighted
Front
GPT-4
Intercom
Nekton.ai
Pendo
Salesforce
SurveyMonkey
Typeform
Zapier
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

$600 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Viable

Date Founded

2020

Company Location

United States

Company Website

www.askviable.com

Company Facts

Organization Name

Lasse Cronqvist

Company Location

Germany

Company Website

www.tosmana.net

Categories and Features

Categories and Features

Qualitative Data Analysis

Qualitative Comparative Analysis

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