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What is Viable?

In the past, our approach to analyzing qualitative data required extensive manual effort and was quite time-consuming. However, with the advent of AI technology, we can now seamlessly identify key insights. Rather than relying solely on basic sentiment analysis, we provide a thorough weekly report that showcases the most important compliments, complaints, questions, and requests, all categorized by their volume and urgency. Each theme we uncover not only monitors changes over time but also presents a comprehensive summary, urgency rating, pertinent product sub-themes, user demographics, and further insights. This adaptable tool can be utilized across diverse sources, including sales call transcripts, customer support interactions, market research, employee feedback, and more. Importantly, our platform supports an unlimited number of users and integrations at all pricing tiers, making it accessible for organizations of any size. To initiate the process, you simply need a minimum of 500 data points. Each section of the report provides insights into the individuals involved in those conversations, ensuring a personalized approach. The AI harnesses customer attributes and metadata to conduct thorough analyses, delivering recommendations based on factors such as NPS scores, customer segments, geographic locations, and more, reflecting the analytical prowess of a human expert. This evolution not only simplifies our workflows but also deepens our comprehension of customer feedback in ways that were previously impossible. Moreover, this advancement fosters a more data-driven decision-making process, enabling businesses to respond more effectively to customer needs.

What is Transana?

You can import large volumes of text into Transana from Word documents or RTF files in a straightforward format and then organize and code the data accordingly. Moreover, the platform allows for the simultaneous import, transcription, coding, and analysis of up to four media files, streamlining project management significantly. You can pinpoint media Clips in their relevant contexts and export these Clip videos whenever necessary. Additionally, Transana supports the importation of still images or the capturing of snapshots directly from your video data, providing flexibility in visual integration. You can crop, categorize, and apply coding shapes to your images, embedding them seamlessly into your Documents and Transcripts as required. Furthermore, the software permits the import of survey data formatted as spreadsheets for qualitative analysis, allowing for the selection of specific questions for automatic coding during the importation process. With Transana's powerful analysis tools, you can extract deeper insights from your survey responses, and the platform’s straightforward conversion feature enables easy transformation of your video files into formats conducive to analysis, thereby improving your project’s overall workflow. This extensive array of functionalities positions Transana as an invaluable asset for qualitative researchers aiming to effectively unify various data forms, promoting a more comprehensive understanding of their research outcomes. By integrating these diverse capabilities, users can enhance their analytical processes and achieve richer results in their studies.

Media

Media

Integrations Supported

Delighted
Front
GPT-4
Intercom
Nekton.ai
Pendo
Salesforce
SurveyMonkey
Typeform
Zapier
Zendesk

Integrations Supported

QDA Miner

API Availability

API Availability

Pricing Information

$600 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Viable

Date Founded

2020

Company Location

United States

Company Website

www.askviable.com

Company Facts

Organization Name

Spurgeon Woods

Date Founded

2000

Company Location

United States

Company Website

www.transana.com

Categories and Features

Categories and Features

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Quantitative Content Analysis
Text Analytics

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