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What is Viavitna?

Viavitna functions as an AI assistant and website chatbot that provides answers by leveraging approved resources from various webpage content, policies, FAQs, and documentation. It adeptly collects source material, supplies responses with proper citations, and has the option to withhold answers or present pertinent excerpts when the content does not correspond with the user's question. Teams can upload their content in formats such as Markdown, HTML, or plain text, which enables them to assess, test a draft set, and ultimately publish a chat widget using a straightforward script tag. The offering includes a direct answer API along with a read-only MCP endpoint tailored for server-side clients. Users can choose between a managed hosted service or a self-hosted deployment on their own hardware, guaranteeing that both models and content operate within the chosen environment. Common use cases for Viavitna include customer support, inquiries about policies and products, distributing regulated public information, and facilitating access to internal knowledge bases. The pricing model for hosted services is structured as a flat monthly fee rather than being usage-based, and an owned licensing option is also accessible for those desiring an alternative arrangement. By providing these versatile deployment choices, Viavitna effectively addresses a wide range of organizational needs and preferences, ensuring adaptability in various business contexts. Furthermore, the platform enhances user engagement by streamlining access to vital information.

What is MOON Chat?

MOON Chat functions as an AI-powered chatbot and messaging platform specifically designed for e-commerce websites and online enterprises. It leverages a retailer's inventory, website content, and policies to efficiently respond to customer questions while displaying product cards that include images, prices, and direct links, all while confirming product availability before making suggestions. Moreover, it provides authenticated users with access to order and shipping information, collects contact details for future outreach, and facilitates interactions through a website widget as well as popular messaging services like WhatsApp, Facebook Messenger, and Instagram. In addition, store staff can directly participate in social media conversations when required. MOON Chat offers seamless integration with platforms such as Gomag, Shopify, WooCommerce, and PrestaShop, and it is compatible with Google Merchant product feeds, simplifying its installation on WordPress and various other sites. This service operates on a cloud subscription basis with multiple monthly plans and includes a trial option, while the Shopify app also provides a free version. Furthermore, the adaptability of MOON Chat empowers businesses to significantly improve their customer support functions and foster greater customer engagement, ultimately benefiting overall sales and satisfaction. As a result, MOON Chat stands out as an essential tool for online retailers aiming to enhance their customer experience.

Media

No images available

Media

Integrations Supported

Model Context Protocol (MCP)

Integrations Supported

Facebook Messenger
Gomag
Google Merchant Center
Instagram
PrestaShop
Shopify
Telegram
WhatsApp
WooCommerce
WordPress

API Availability

Has API

API Availability

Pricing Information

$149/month
Hosted plan: $149 per month, flat and not metered by question. Owned license: $12,000 one-time, plus $2,400 per year for updates and support or $6,000 per year for the all-in option. Multi-site annual plans are scoped at $25,000–$75,000.

Pricing Information

€39/month
Monthly plans start at €39 and include higher tiers at €79 and €149. Longer commitments may receive discounts; usage limits and included channels vary by plan. Additional setup or channel charges may apply. The Shopify app separately offers a free plan and paid plans.
Free Trial Offered?

Supported Platforms

SaaS
On-Prem
Linux

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

ASL LLC

Date Founded

2017

Company Location

United States

Company Website

viavitna.com

Company Facts

Organization Name

THE MOON Agency

Date Founded

2019

Company Location

Romania

Company Website

moonchat.ro/en/

Categories and Features

AI Chatbots

Not specified

Categories and Features

AI Chatbots

Not specified

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