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What is Viavitna?

Viavitna functions as an AI assistant and website chatbot that provides answers by leveraging approved resources from various webpage content, policies, FAQs, and documentation. It adeptly collects source material, supplies responses with proper citations, and has the option to withhold answers or present pertinent excerpts when the content does not correspond with the user's question. Teams can upload their content in formats such as Markdown, HTML, or plain text, which enables them to assess, test a draft set, and ultimately publish a chat widget using a straightforward script tag. The offering includes a direct answer API along with a read-only MCP endpoint tailored for server-side clients. Users can choose between a managed hosted service or a self-hosted deployment on their own hardware, guaranteeing that both models and content operate within the chosen environment. Common use cases for Viavitna include customer support, inquiries about policies and products, distributing regulated public information, and facilitating access to internal knowledge bases. The pricing model for hosted services is structured as a flat monthly fee rather than being usage-based, and an owned licensing option is also accessible for those desiring an alternative arrangement. By providing these versatile deployment choices, Viavitna effectively addresses a wide range of organizational needs and preferences, ensuring adaptability in various business contexts. Furthermore, the platform enhances user engagement by streamlining access to vital information.

What is T-NEX Chatbot?

The T-NEX Chatbot functions as a dedicated knowledge resource for businesses, effectively tackling common inquiries by utilizing verified information. It can retrieve existing answers while also providing citations for the original sources, or it may employ a retrieval-augmented generation (RAG) feature, which crafts responses by pulling relevant excerpts from various documents. Furthermore, this solution enables authorized users to create, edit, and categorize knowledge entries, ensuring that relevant source material and ownership information accompany the responses. Its main goal is to support internal employee questions or particular customer service issues, addressing topics like operational protocols, internal processes, and the services offered. In the initial phase of the project, guidelines for content access, the management of unanswered questions, human intervention, and evaluation against a set list of inquiries can be defined before expanding the range of sources or user access. Additionally, organizations have the option to integrate a language model, which allows for tailored management of data, access rights, and conversational pathways to better suit their unique requirements. This adaptability not only enhances knowledge sharing but also significantly boosts operational efficiency within the organization, making the T-NEX Chatbot an essential asset for modern businesses. Ultimately, it encourages a culture of continuous improvement and information accessibility.

Media

No images available

Media

No images available

Integrations Supported

Model Context Protocol (MCP)

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$149/month
Hosted plan: $149 per month, flat and not metered by question. Owned license: $12,000 one-time, plus $2,400 per year for updates and support or $6,000 per year for the all-in option. Multi-site annual plans are scoped at $25,000–$75,000.

Pricing Information

Pricing not provided

Supported Platforms

SaaS
On-Prem
Linux

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

ASL LLC

Date Founded

2017

Company Location

United States

Company Website

viavitna.com

Company Facts

Organization Name

T-NEX

Date Founded

2024

Company Location

Germany

Company Website

t-nex.de/en/companies/products/ai-chatbot/

Categories and Features

AI Chatbots

Not specified

Categories and Features

AI Chatbots

Not specified

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