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What is Vibes?

Create a brand that cultivates lasting loyalty by connecting with customers in the environments they favor. The Vibes platform effortlessly streamlines communication through Text, Mobile Wallet, Push notifications, and App Inbox, offering rich and customized experiences for consumers. Effectively utilize your customer data; identify specific traits and behaviors to boost mobile-generated revenue through targeted, personalized interactions and insightful analytics. Tailored for mobile engagement, Vibes' advanced analytics toolkit delivers trustworthy insights and detailed reports. Gain access to real-time performance metrics that encompass audience engagement, campaign effectiveness, sentiment analysis, revenue generation, benchmarks, and much more. Our platform is designed with compliance as a fundamental principle; we incorporate prescriptive controls alongside comprehensive program compliance evaluations and direct carrier connections, ensuring strict adherence to carrier standards as well as TCPA, GDPR, and CCPA regulations. By emphasizing compliance, Vibes enables your brand to concentrate on providing outstanding customer experiences without the concern of legal complications. With Vibes, you can transform the way your brand interacts with customers, creating a seamless and impactful engagement strategy that drives loyalty.

What is SmartReviews?

SmartReviews integrates user feedback from a variety of sources, including websites, SMS, emails, and face-to-face interactions, into a unified platform. The interface of Shrivra SmartReviews is designed to be both user-friendly and efficient, enabling a setup that can be completed in just a few minutes. Users have the flexibility of utilizing an offline survey application to establish a feedback kiosk on either iOS or Android devices, or they can choose to gather feedback directly through in-person interactions. Once internet connectivity is established, all collected data is securely synchronized from offline mode. SmartReviews facilitates effective tracking of both the frequency and volume of customer feedback. It proves to be an exceptional net promoter tool, particularly for evaluating levels of customer satisfaction. By encouraging collaboration among team members, you can directly address feedback through the Response Inbox. With comprehensive reports and in-depth analytics available, implementing actions based on the feedback becomes straightforward, and you can easily disseminate these insights via push notifications or email. This holistic strategy guarantees that businesses remain attuned and responsive to their customers' requirements, ultimately enhancing their service delivery. Additionally, the ability to customize notifications ensures that you can tailor communication to better fit the preferences of your audience.

Media

Media

Integrations Supported

Acxiom Real Identity
FunMobility DXP
MSIGHTS
Narvar

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$19 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Vibes

Company Location

United States

Company Website

www.vibes.com

Company Facts

Organization Name

Shrivra

Date Founded

2014

Company Location

Singapore

Company Website

shrivra.com/feedback-survey-app

Categories and Features

Mobile Marketing

Push Notifications

SMS Marketing

Not specified

Categories and Features

SMS Marketing

Not specified

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