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What is Video RTC?

Video Gateways facilitate sophisticated real-time communication within current contact centers, enabling them to support multiple channels across both web browsers and mobile devices. This technology enhances customer interactions by integrating various communication methods seamlessly.

What is Enconvo?

Enconvo is a cutting-edge cloud-based communication platform that merges modern telephony, collaboration tools, connectivity, mobility, and video conferencing into a single flexible system, catering to both remote and hybrid work settings. At the heart of its services, Enconvo Contact replaces outdated onsite phone systems with scalable cloud-based telephony solutions that offer essential features like call management, voicemail, call recording, analytics, marketing while on hold, and seamless integration of fixed and mobile devices, ensuring teams stay connected on various platforms. Users benefit from softphone applications compatible with mobile, tablet, and desktop devices, enabling them to make and receive VoIP calls and messages while effectively separating work and personal contacts and accessing voicemail and call history from anywhere. Furthermore, Enconvo enhances operational efficiency by offering integration with CRM systems and other third-party applications, while organizations can effortlessly deploy video conferencing capabilities using Enconvo Meetings. Collectively, these functionalities create a holistic communication solution that is specifically designed to meet the demands of today's workforce, promoting collaboration and productivity across diverse environments. By leveraging such advanced features, businesses can adapt to changing communication needs and improve overall team engagement.

Media

Media

Integrations Supported

3CX
Altitude
Asterisk
Avaya Experience Platform
CompletePBX 5 IP PBX
Enghouse Interactive Contact Center
Genesys Cloud CX
Inconcert
Vocalcom
XCALLY

Integrations Supported

3CX
Altitude
Asterisk
Avaya Experience Platform
CompletePBX 5 IP PBX
Enghouse Interactive Contact Center
Genesys Cloud CX
Inconcert
Vocalcom
XCALLY

API Availability

Has API

API Availability

Has API

Pricing Information

$69/month/port
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Interactive Powers

Date Founded

2015

Company Location

United States

Company Website

www.ivrpowers.com/videortc/

Company Facts

Organization Name

Enconvo

Date Founded

1993

Company Location

United Kingdom

Company Website

enconvo.co.uk

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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