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What is Viewabo?

Designed for optimal operational performance and improved collaboration, Viewabo is set to transform technical support by converting a phone camera into a valuable visual tool. By using a straightforward SMS link, customers can effortlessly share their smartphone camera with you, enabling you to tackle their issues as if you were right there with them. Rather than just directing customers on how to fix their problems, you can visually lead them through each step of the process. During live video interactions, you have the capability to annotate directly onto the screen, delivering clear and effective visual guidance. Additionally, you can pause the customer's video feed at any point to obtain a closer look, which enhances collaborative efforts toward finding a solution. Simplify your support workflow by easily sharing recordings that facilitate collaboration with other teams, thus boosting overall efficiency in reaching your goals. Viewabo’s remote visual support changes challenging customer interactions into more seamless diagnostics and faster resolutions through effective visual communication, dramatically enhancing experiences compared to traditional support methods. This groundbreaking strategy not only reduces frustration but also empowers both support teams and customers, encouraging them to tackle technical challenges with renewed confidence. With Viewabo, the dynamics of technical support evolve, paving the way for more effective problem-solving and customer satisfaction.

What is REACH?

Run your business from any location using an all-encompassing platform that includes features like document collaboration, electronic signatures, online meetings, and identity verification. Increase your conversion rates by allowing real-time, agent-assisted closures during the final transaction phases. Maintain compliance with in-person meeting standards by equipping your agents with necessary tools to work effectively from remote locations. Empower your clients to handle tasks independently while also offering them the option to receive live video assistance for document and e-signature tasks from an agent, ensuring a smooth completion of transactions. Simplify complex business operations by permitting users to engage in different stages, whether through self-service options or direct interactions. Are you ready to boost the efficiency of your sales team as a whole? Make remote client interactions easier with the REACH platform. Furthermore, enhance the services provided to IT departments and various business units, such as Sales, HR, legal, and procurement, as they address their specific issues. By weaving these tools together, you can elevate productivity and ensure that every department operates at its best. This integrated approach not only supports individual functions but also fosters collaboration across the organization.

Media

Media

Integrations Supported

Freshdesk
Zendesk

Integrations Supported

Deloitte Compliance Suite
PwC Check-In

API Availability

API Availability

Has API

Pricing Information

$20 per month
Free Trial Offered?

Pricing Information

$40 per user per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Viewabo

Date Founded

2014

Company Location

United States

Company Website

www.viewabo.com

Company Facts

Organization Name

REACH

Date Founded

2015

Company Location

United States

Company Website

www.reachhq.com/static/index.html

Categories and Features

Augmented Reality

Not specified

Remote Support

Not specified

Remote Video Support

Not specified

Remote Work

Not specified

Video Conferencing

Not specified

Web Conferencing

Not specified

Categories and Features

Content Collaboration

Not specified

Digital Signature

Not specified

Document Management

Not specified

Identity Verification

Not specified

Remote Work

Not specified

Video Conferencing

Not specified

Web Conferencing

Not specified

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