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What is VikiDesk?

VikiDesk serves as an all-encompassing remote support solution tailored for IT service providers and individual users operating on the Windows platform. It combines an array of functionalities, including the management of remote sessions and customer devices, alongside the organization of tickets and appointments, all within a single, cohesive workspace; furthermore, it supports file transfers and the execution of text commands across multiple computers at once. Enhanced by the Viki AI assistant, the platform can assess reported problems, carry out authorized configuration, repair, or update tasks, and summarize its findings effectively. The actions performed are governed by device permissions and the necessary authorizations from users or support personnel. Additionally, a specialized customer module is available to manage ongoing service contracts, while a quick-support feature is designed for immediate, on-demand sessions. For individual users, the service provides a subscription model for IT support, ensuring access to human assistance when required. These subscriptions offer a range of options, including both paid plans with and without AI features, and many provide a trial period of five days, allowing users to test the service before making a long-term commitment. This diverse array of features positions VikiDesk as a highly adaptable solution for streamlining remote IT support operations, making it an essential resource for both professionals and personal users alike.

What is Record?

Record serves as the ultimate solution for gathering, examining, and resolving user-related concerns. This suite of tools is tailored specifically for teams that interact with customers as well as research and development departments. With its efficient design, Record addresses user issues swiftly, often within minutes, and depends primarily on a streamlined tier-1 support system to deliver results. Its effectiveness ensures that teams can focus on more complex challenges while maintaining high customer satisfaction.

Media

Media

Integrations Supported

Integrations Supported

Intercom
Zendesk
monday AI work platform

API Availability

API Availability

Pricing Information

€29.99/month
Plans start at €29.99 per month and are available with or without AI. Eligible plans include a five-day trial.
Free Trial Offered?

Pricing Information

$0
Free Version
Free Trial Offered?

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Cruvigo

Company Location

Germany

Company Website

vikidesk.de/

Company Facts

Organization Name

Record

Date Founded

2022

Company Location

Israel

Company Website

torecord.it

Categories and Features

Remote Support

Not specified

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Screen Sharing
Session Recording

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