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What is Virtual Administrator?

VA2 serves as an all-encompassing software management platform that comes equipped with out-of-the-box plugins tailored for Siebel, in addition to adaptable solutions usable across a range of software systems. This platform enables users to gain a comprehensive understanding of their Siebel servers by delivering in-depth performance metrics and operational insights for various components. Moreover, VA2 enhances its reporting capabilities through user-configurable time series graphs, which assist in conducting sophisticated trend analyses of application systems over extended periods. As a robust solution for monitoring software applications, VA2 gives organizations the means to efficiently manage their enterprise software layers while maintaining both cost efficiency and infrastructure adaptability. By leveraging open-source technology, businesses can oversee their enterprise applications at significantly lower costs compared to conventional methods, making it a compelling option. Furthermore, it is crucial to recognize that Siebel application servers function as multi-process systems; without the smart integration of operating system-level tasks and their corresponding components, operational efficiency may suffer. Ultimately, VA2 emerges as an indispensable asset for organizations aiming to refine their application management strategies while maximizing performance and minimizing resource expenditures. This capability ensures that businesses remain competitive in a rapidly evolving technological landscape.

What is Oracle Siebel Contact Center?

Oracle's Siebel Contact Center transforms the traditional call center into an essential part of a company's broader sales, marketing, and service frameworks. This innovative solution empowers agents to handle service, support, and sales interactions seamlessly across multiple communication channels. As a result, organizations can reduce costs while simultaneously enhancing the quality of service they provide. The integration of these functions leads to a more unified customer experience, fostering greater satisfaction and loyalty. Ultimately, adopting this system can significantly elevate an organization's operational efficiency and customer engagement.

Media

Media

No images available

Integrations Supported

RadiantOne

Integrations Supported

RadiantOne

API Availability

Has API

API Availability

Has API

Pricing Information

$5000 one-time payment
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Recursive Technology

Date Founded

2000

Company Location

United States

Company Website

www.recursivetechnology.com

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/applications/siebel/contact-center-service/contact-center/

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Server Management

CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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