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What is Virtual Front Desk?

Virtual Front Desk represents a cutting-edge approach to reception, visitor management, and customer service suitable for various environments such as offices, clinics, retail outlets, and public spaces that demand reliable front-desk support. This system is designed to work seamlessly with any modern browser equipped with a webcam and is compatible with devices including iPads, Android tablets, all-in-one computers, kiosks, and Neat Frame devices. It allows visitors to efficiently check in, connect with the correct staff member through video or phone calls, send SMS messages, access necessary documents, scan QR codes, complete forms, verify their identities, process card payments, and print badges or documents, all from a single user-friendly interface. Teams can engage from nearly anywhere via a web application, mobile app, Microsoft Teams, phone, or other integrated channels, enabling either an individual receptionist or a centralized team to effectively oversee multiple desks and locations. The platform features a comprehensive dashboard for managing sites, stations, users, branding, actions, and tracking activity history, which ensures that reception operations are streamlined and organized. Additionally, it includes built-in integrations with Microsoft Teams and Entra ID that facilitate the routing of reception calls to Teams and the importation of real-time employee directories, which boosts both operational efficiency and communication. This versatile tool not only enhances visitor engagement but also significantly elevates the overall experience for both visitors and staff, fostering a more welcoming environment for everyone involved. Its ability to adapt to various situations makes it an invaluable asset for organizations seeking to improve their front-desk operations.

What is Teamgo?

Teamgo provides an intelligent visitor management solution that leverages QR codes and contactless check-in to create safer and more efficient workplaces for both visitors and employees. Our cloud-based software platform supports organizations worldwide by connecting to iPad Kiosks, which facilitate the check-in process and gather essential information about visitors, either upon their arrival or through pre-registration before they arrive on site. Utilizing innovative features such as contactless check-in, QR codes, and facial recognition, our system prioritizes the health and safety of individuals before and during their visit. Users can manage access by requesting documents, approving arrivals, or denying entry, while our COVID safety tools, including Vaccine Tracking for visitors and employees, contribute to maintaining a healthy workplace environment. Teamgo serves as a comprehensive visitor management system that encompasses all the necessary features to get you started, even if you opt for our most basic plans. As an affordable SaaS solution backed by exceptional support, Teamgo is designed for reliability and ease of use. Moreover, you can implement Teamgo without the need for costly hardware investments; however, incorporating iPad Kiosks along with the free app, badge printers, and additional tools will significantly enhance the system's capabilities and provide a robust solution tailored to your workplace needs.

Media

Media

Integrations Supported

Microsoft Entra ID
Slack
Accruent Maintenance Connection
Deskworks
Google Calendar
Google Contacts
LinkSafe
Microsoft Outlook
Microsoft Teams
OneLogin
Salesforce Agentforce Marketing
Twilio
WhatsApp
Zapier

Integrations Supported

Microsoft Entra ID
Slack
Accruent Maintenance Connection
Deskworks
Google Calendar
Google Contacts
LinkSafe
Microsoft Outlook
Microsoft Teams
OneLogin
Salesforce Agentforce Marketing
Twilio
WhatsApp
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$22 per month
Free Version
Free Trial Offered?

Pricing Information

$29/month
Discounts available for annual, education, non profit, and bulk location licenses.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Virtual Front Desk

Date Founded

2018

Company Location

Canada

Company Website

www.virtualfrontdesk.com

Company Facts

Organization Name

Teamgo

Date Founded

2013

Company Location

Australia

Company Website

www.teamgo.co/request-free-trial/

Categories and Features

Kiosk

Activity Reservations
Digital Signature
License Management
Onsite Printing
Remote Access
Secure Browsing
Ticket / Order Fulfillment
Touch Screen
Usage Reporting
Virtual Keyboard
Wireless Internet Access

Visitor Management

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Kiosk

Activity Reservations
Digital Signature
License Management
Onsite Printing
Remote Access
Secure Browsing
Ticket / Order Fulfillment
Touch Screen
Usage Reporting
Virtual Keyboard
Wireless Internet Access

Time Tracking

Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Expense Tracking
Mobile Time Tracking
Multiple Billing Rates
Offline Time Tracking
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking

Visitor Management

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

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