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Ratings and Reviews 0 Ratings
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What is VisNetic MailFlow?
Numerous companies understand the importance of providing outstanding service and support to their customers, yet they frequently encounter obstacles in sourcing and implementing budget-friendly technology options to meet these objectives. VisNetic MailFlow emerges as a notable solution for improving customer service, whether it's installed on-site or accessed through hosting. This platform is tailored for overseeing customer emails and operates much like a telephone system that manages incoming calls. By effectively routing customer emails to the appropriate support agent or team, VisNetic MailFlow proves to be an excellent resource for customer service departments and organizations struggling to manage their incoming email flow or enhance their email service quality. This intuitive and economical email management solution arms businesses with the necessary tools to harness inbound emails and build stronger customer relationships. Furthermore, MailFlow integrates effortlessly with 3CX, allowing users to make calls and keep track of call durations, which enhances overall communication capabilities. By optimizing these workflows, VisNetic MailFlow not only boosts operational efficiency but also cultivates a more agile customer service atmosphere, ultimately leading to higher customer satisfaction. Overall, the implementation of such innovative systems can significantly transform the way businesses interact with their clients.
What is OpenText Core Email Continuity?
The OpenText Core Email Continuity solution ensures that email access remains uninterrupted during primary mail system failures by redirecting users to a secure web portal or Outlook via POP/IMAP, allowing them to read, reply, forward, compose, and send emails as if no disruption occurred. It also preserves up to 30 days of incoming messages, providing security for recent communications. In case of a mail server outage, incoming emails are temporarily stored in the spam filter, while users are directed to the continuity service; once the main server returns to service, all email activities—including sent messages, replies, forwards, and new emails—are synchronized back to the primary inbox, ensuring a smooth transition. The solution requires no additional hardware, is automatically provisioned through a centralized portal, and functions quietly in the background until activation is necessary, thus presenting a stress-free option. Users have the flexibility to access their email from any device, anywhere, using either the web interface or common email applications, ensuring that their workflow remains uninterrupted. This combination of flexibility, reliability, and user-friendliness makes it an essential resource for organizations aiming to maintain consistent email communication regardless of technical difficulties. Moreover, the ease of use enhances productivity by eliminating potential downtime during email outages.
Integrations Supported
Microsoft Outlook
API Availability
Has API
API Availability
Has API
Pricing Information
$749.00/one-time/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Deerfield Communications
Company Website
www.visnetic.com
Company Facts
Organization Name
OpenText
Date Founded
1991
Company Location
Canada
Company Website
cybersecurity.opentext.com/products/email-security/email-continuity/
Categories and Features
Email Management
Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting
Categories and Features
Business Continuity
Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration
Email Management
Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting