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What is VisualCue?

VisualCue’s cutting-edge design enables you to assess the performance metrics of every agent in your organization according to the key performance indicators you set. Our proprietary visual technology allows for immediate identification of team members who may need assistance at a mere glance. You can swiftly pinpoint the individuals requiring support and understand the specific training areas they need to improve upon. Designed specifically for Contact Centers, VisualCue consolidates all reports into a single, intuitive visualization that is regularly updated, equipping your contact center managers to function more effectively while providing agents with clear pathways to success. The tiles organize your data in a way that emphasizes the most critical information, helping your team to determine which clients or accounts require urgent attention. Utilizing VisualCue, you can discover which agents are primed for upsell opportunities, identify those showing signs of potential attrition, and recognize individuals who need follow-up interactions. By proactively meeting customer needs, your team can capitalize on more opportunities within the Salesforce platform, leading to an increase in overall productivity. This streamlined methodology not only aids individual agents but also fosters a more collaborative and agile team environment, ultimately driving better results for the organization as a whole. Additionally, the enhanced clarity and focus provided by VisualCue contribute to a more strategic approach in handling customer interactions.

What is Pinpoint?

Uncover the genuine story of performance with Pinpoint, a tool that integrates data from various software lifecycle systems to give leaders an all-encompassing view of costs, outcomes, efficiency, and overall performance metrics. Envision leveraging the power of data science to unveil the intricate workings of team dynamics and pinpoint areas ripe for enhancement. Beyond merely visualizing the status of software tasks, Pinpoint evaluates crucial metrics such as cycle time, throughput, and quality to deliver an accurate assessment of delivery performance. This approach is completely driven by data science applied to activities within your source systems, which removes the burden of manual data input or estimations, thereby ensuring a dependable analysis of operational efficacy. Consequently, this empowers organizations to make well-informed decisions that refine their software development practices. Ultimately, embracing this innovative perspective can lead to significant improvements in project outcomes and team productivity.

Media

Media

No images available

Integrations Supported

Docusign
Google Drive
Microsoft SharePoint
Parsey
Sonassi

Integrations Supported

Docusign
Google Drive
Microsoft SharePoint
Parsey
Sonassi

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VisualCue

Company Location

United States

Company Website

visualcue.com

Company Facts

Organization Name

Pinpoint Software

Company Location

United States

Company Website

pinpoint.com

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

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