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What is Vital Software?

At Vital Software, we focus on creating software solutions that perfectly match your operational requirements. Our extensive offerings cover the entire automotive industry, establishing us as leaders in data-driven advancements within this field. We proudly serve prestigious OEMs, dealer groups, and dealership operations, enabling us to facilitate essential activities such as Customer Relationship Management (CRM), lead distribution, CSI management, and performance analysis for service and parts. Our adaptable system allows Business Development Centers (BDCs) to manage customer engagements customized to their unique business processes while effectively monitoring customer satisfaction through CSI scorecards. Additionally, Vital Software features a robust marketing suite that acts as an ideal platform for planning, executing, and assessing marketing strategies across the dealer network. Users can easily design, manage, and evaluate campaign outcomes, launching mail, email, and SMS initiatives with a single click to enhance personalized communication. This combination of versatility and performance guarantees that our software not only satisfies but surpasses the changing needs of the automotive sector, helping businesses thrive in a competitive landscape. Ultimately, we are dedicated to empowering our clients with the tools necessary to achieve success and drive innovation.

What is BKD?

BKD is a cloud-based customer relationship management (CRM) platform designed specifically for automotive dealerships. It seamlessly integrates customer and lead data with the sales pipeline, facilitating effective follow-up from the first inquiry all the way through to the potential sale of a vehicle. The AI Sidekick feature supports dealership staff during lead interactions by allowing them to send text and email messages in their name, after which they can resume the conversation with the customer for continued engagement. Moreover, BKD boosts operational efficiency with features for calling and power dialing, conducting vehicle appraisals, and connecting dealership inventory to a dealer management system (DMS). This versatile platform accommodates a wide variety of dealerships, including independent operations, franchises, and those specializing in used cars, subprime financing, buy-here-pay-here strategies, and vehicle acquisition services. In addition, BKD's mobile applications enable dealership staff to easily access the CRM on iOS and Android devices, ensuring they remain connected and responsive no matter where they are. With such comprehensive features, BKD empowers automotive dealerships to enhance their customer interactions and streamline their sales processes effectively.

Media

Media

No images available

Integrations Supported

Apple iPadOS
Google Chrome
HTML
Microsoft 365
Microsoft Excel
Microsoft Outlook
Microsoft Word
Mozilla Firefox
Safari

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Vital Software

Company Location

Australia

Company Website

www.vitalsoftware.com.au

Company Facts

Organization Name

BKD.ai

Company Location

Canada

Company Website

bkd.ai

Categories and Features

Automotive CRM

Not specified

Categories and Features

Automotive CRM

Not specified

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