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What is VoIP Detective?

Whether your organization runs Cisco CallManager (CUCM), Cisco CUBE, Webex Calling, Microsoft Teams, or a mix of them, VoIP Detective brings their call records together into one reporting platform you can actually understand. Instead of exporting CDRs into spreadsheets or fighting with native tools, teams get clear reports and dashboards that answer everyday questions in seconds — where calls are going, who's answering, and where quality problems start. It runs as a virtual machine on your own hardware, so sensitive call data stays under your control rather than in a third-party cloud, and a typical install is finished in well under an hour. The platform is designed for everyone who touches the phone system, not just engineers. Department managers pull their own team and activity reports; administrators dig into hunt-group answer detail, abandoned calls, busy-hour staffing trends, jitter/latency/packet-loss issues, gateway capacity, and unused-device cleanup for license recovery. Pricing is refreshingly simple. The Lite edition is genuinely free with no expiration and no cap on users or devices, and Pro is one predictable annual fee — unaffected by headcount or call volume — that adds long-term retention, automated report scheduling, 911 alerting, GDPR masking, CUBE analytics, and a UCCX wallboard.

What is CallBroker Report View?

CALLBROKER Report View is a robust server-based application designed to assist communications administrators or managers in analyzing and comprehending their organization's call flow dynamics. Specifically created to improve the overall experience for users of Cisco Unified Communications, this reporting tool imposes no limitations on the quantity of IP phones or calls, equipping communications managers with essential resources to quickly assess and make informed choices about organizational communications. With its user-friendly web-based interface, CALLBROKER Report View offers comprehensive oversight of both internal and external call traffic. Its design is particularly beneficial for call centers, as it provides valuable insights into agent performance, queue statistics, and a wide range of data that supports any customer relationship management system, including details on answered calls, abandoned calls, talk times, waiting periods, and average wait durations. In addition, it integrates effortlessly with Cisco CUCM via AXL or LDAP, and includes features like email notifications and the ability to export reports in PDF and Excel formats, thus enhancing operational efficiency and aiding in better decision-making processes. The extensive analysis and adaptability offered by CALLBROKER Report View render it an essential tool for organizations aiming to refine their communication strategies, making it indispensable for continuous improvement in service delivery and customer satisfaction. Organizations that leverage this tool can expect to see significant enhancements in their overall communication effectiveness and operational workflow.

Media

Media

Integrations Supported

Cisco Unified Communications Manager
Adobe Acrobat
Cisco Unified Border Element (CUBE)
Cisco Unified Contact Center
Cisco Unity Connection
Cisco Webex Calling
LDAP
Microsoft Excel
Microsoft Teams
VMware ESXi

Integrations Supported

Cisco Unified Communications Manager
Adobe Acrobat
Cisco Unified Border Element (CUBE)
Cisco Unified Contact Center
Cisco Unity Connection
Cisco Webex Calling
LDAP
Microsoft Excel
Microsoft Teams
VMware ESXi

API Availability

Has API

API Availability

Has API

Pricing Information

$0
VoIP Detective Free is 100% free, forever — no expiration, and no limit on users or devices.

VoIP Detective Pro is a flat $1,499 USD/year. One price covers it all: CUCM, CUBE, Webex Calling, and Microsoft Teams reporting, with unlimited devices, users, reports, and administrators — no per-seat fees, no per-device fees, and no sales quote required. Pro also adds unlimited data retention, scheduled email reports, emergency-call alerts, GDPR number masking, and a UCCX wallboard.
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VoIP Detective

Date Founded

2019

Company Location

United States

Company Website

www.voipdetective.com

Company Facts

Organization Name

DAFQUEST

Date Founded

2012

Company Location

Spain

Company Website

www.dafquest.com/callbroker_report_view.html

Categories and Features

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

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