Ratings and Reviews 1 Rating

Total
ease
features
design
support

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • 800.com Reviews & Ratings
    2,279 Ratings
    Company Website
  • AdRem NetCrunch Reviews & Ratings
    158 Ratings
    Company Website
  • CallTrackingMetrics Reviews & Ratings
    935 Ratings
    Company Website
  • PathSolutions TotalView Reviews & Ratings
    43 Ratings
    Company Website
  • Phonexa Reviews & Ratings
    238 Ratings
    Company Website
  • Adversus Reviews & Ratings
    170 Ratings
    Company Website
  • Code-Cube.io Reviews & Ratings
    7 Ratings
    Company Website
  • Shape Software Reviews & Ratings
    134 Ratings
    Company Website
  • Dialpad Support Reviews & Ratings
    1,584 Ratings
    Company Website
  • boberdoo Reviews & Ratings
    17 Ratings
    Company Website

What is VoIP Detective?

Whether your organization runs Cisco CallManager (CUCM), Cisco CUBE, Webex Calling, Microsoft Teams, or a mix of them, VoIP Detective brings their call records together into one reporting platform you can actually understand. Instead of exporting CDRs into spreadsheets or fighting with native tools, teams get clear reports and dashboards that answer everyday questions in seconds — where calls are going, who's answering, and where quality problems start. It runs as a virtual machine on your own hardware, so sensitive call data stays under your control rather than in a third-party cloud, and a typical install is finished in well under an hour. The platform is designed for everyone who touches the phone system, not just engineers. Department managers pull their own team and activity reports; administrators dig into hunt-group answer detail, abandoned calls, busy-hour staffing trends, jitter/latency/packet-loss issues, gateway capacity, and unused-device cleanup for license recovery. Pricing is refreshingly simple. The Lite edition is genuinely free with no expiration and no cap on users or devices, and Pro is one predictable annual fee — unaffected by headcount or call volume — that adds long-term retention, automated report scheduling, 911 alerting, GDPR masking, CUBE analytics, and a UCCX wallboard.

What is Callation?

Callation stands out as a comprehensive call reporting and analytics platform that transforms raw communication data into meaningful business intelligence. By offering an all-in-one dashboard, it empowers companies to monitor, analyze, and optimize call activity across teams, departments, and systems. Its wide range of features includes detailed call accounting, extension-level insights, group reports, trunk usage metrics, and advanced custom reporting. The platform is designed with scalability in mind, supporting businesses of all sizes through automatic data synchronization and multi-system compatibility. Intuitive dashboards and configurable widgets enable users to tailor their reporting environment to fit specific business workflows. With cross-platform accessibility, managers and team leaders can share dashboards and ensure alignment across the organization. Secure cloud hosting ensures sensitive data is protected, while robust scheduling tools automate reporting for efficiency. Businesses gain real-time visibility into call activity, helping them reduce missed opportunities, improve customer service, and boost productivity. Trusted by resellers and businesses globally, Callation supports over 150,000 reporting extensions and delivers tens of thousands of notifications monthly. In essence, Callation empowers organizations to make better decisions, streamline performance, and turn communication data into a strategic asset.

Media

Media

No images available

Integrations Supported

Cisco Unified Border Element (CUBE)
Cisco Unified Communications Manager
Cisco Unified Contact Center
Cisco Unity Connection
Cisco Webex Calling
Microsoft Teams

Integrations Supported

Cisco Unified Border Element (CUBE)
Cisco Unified Communications Manager
Cisco Unified Contact Center
Cisco Unity Connection
Cisco Webex Calling
Microsoft Teams

API Availability

Has API

API Availability

Has API

Pricing Information

$0
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VoIP Detective

Date Founded

2019

Company Location

United States

Company Website

www.voipdetective.com

Company Facts

Organization Name

Callation

Date Founded

2013

Company Location

United States

Company Website

www.callation.com

Categories and Features

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

Categories and Features

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Popular Alternatives

Popular Alternatives

Expo XT UC Analytics Reviews & Ratings

Expo XT UC Analytics

Metropolis Technologies
SolarWinds VNQM Reviews & Ratings

SolarWinds VNQM

SolarWinds