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What is VoIP Detective?

Whether your organization runs Cisco CallManager (CUCM), Cisco CUBE, Webex Calling, Microsoft Teams, or a mix of them, VoIP Detective brings their call records together into one reporting platform you can actually understand. Instead of exporting CDRs into spreadsheets or fighting with native tools, teams get clear reports and dashboards that answer everyday questions in seconds — where calls are going, who's answering, and where quality problems start. It runs as a virtual machine on your own hardware, so sensitive call data stays under your control rather than in a third-party cloud, and a typical install is finished in well under an hour. The platform is designed for everyone who touches the phone system, not just engineers. Department managers pull their own team and activity reports; administrators dig into hunt-group answer detail, abandoned calls, busy-hour staffing trends, jitter/latency/packet-loss issues, gateway capacity, and unused-device cleanup for license recovery. Pricing is refreshingly simple. The Lite edition is genuinely free with no expiration and no cap on users or devices, and Pro is one predictable annual fee — unaffected by headcount or call volume — that adds long-term retention, automated report scheduling, 911 alerting, GDPR masking, CUBE analytics, and a UCCX wallboard.

What is Cisco Unified Border Element (CUBE)?

The Cisco Unified Border Element (CUBE) functions as a powerful Session Border Controller (SBC) aimed at enterprises, providing a secure, scalable, and flexible solution for voice and video communications between corporate networks and SIP trunks from providers. It performs four crucial functions: managing sessions, enforcing security, facilitating protocol interworking, and defining network boundaries. By ensuring signaling compatibility between SIP and H.323 protocols, CUBE oversees media interworking, which encompasses DTMF, fax, modem support, and codec transcoding, all while carrying out address and port translations to maintain privacy and obscure network architecture. In addition to these core capabilities, it includes features like billing and call detail record (CDR) normalization, quality-of-service (QoS) enhancement, bandwidth management, and media services that support forking and proxying. Furthermore, CUBE can be deployed on Cisco routers or as a virtual solution on Cisco UCS servers, allowing for centralized, distributed, or hybrid deployment models that cater to various organizational requirements. This flexibility ensures that businesses can adapt their communication systems seamlessly to address changing needs and technological advancements. Consequently, CUBE is a vital component for companies striving to optimize their communication infrastructure and improve overall operational efficiency.

Media

Media

Integrations Supported

Cisco Unified Communications Manager
Amazon Web Services (AWS)
Cisco UCS Manager
Cisco Unified Border Element (CUBE)
Cisco Unified Contact Center
Cisco Unity Connection
Cisco Webex Calling
Microsoft Azure
Microsoft Teams
VoIP Detective

Integrations Supported

Cisco Unified Communications Manager
Amazon Web Services (AWS)
Cisco UCS Manager
Cisco Unified Border Element (CUBE)
Cisco Unified Contact Center
Cisco Unity Connection
Cisco Webex Calling
Microsoft Azure
Microsoft Teams
VoIP Detective

API Availability

Has API

API Availability

Has API

Pricing Information

$0
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VoIP Detective

Date Founded

2019

Company Location

United States

Company Website

www.voipdetective.com

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/unified-communications/unified-border-element/index.html

Categories and Features

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

Categories and Features

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