VoIP Detective Reviews & Ratings

VoIP Detective

5.0 out of 5 stars

Ratings and Reviews 1 Rating

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

Ratings and Reviews 0 Ratings

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features 0 out of 5 stars
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What is VoIP Detective?

Whether your organization runs Cisco CallManager (CUCM), Cisco CUBE, Webex Calling, Microsoft Teams, or a mix of them, VoIP Detective brings their call records together into one reporting platform you can actually understand. Instead of exporting CDRs into spreadsheets or fighting with native tools, teams get clear reports and dashboards that answer everyday questions in seconds — where calls are going, who's answering, and where quality problems start. It runs as a virtual machine on your own hardware, so sensitive call data stays under your control rather than in a third-party cloud, and a typical install is finished in well under an hour. The platform is designed for everyone who touches the phone system, not just engineers. Department managers pull their own team and activity reports; administrators dig into hunt-group answer detail, abandoned calls, busy-hour staffing trends, jitter/latency/packet-loss issues, gateway capacity, and unused-device cleanup for license recovery. Pricing is refreshingly simple. The Lite edition is genuinely free with no expiration and no cap on users or devices, and Pro is one predictable annual fee — unaffected by headcount or call volume — that adds long-term retention, automated report scheduling, 911 alerting, GDPR masking, CUBE analytics, and a UCCX wallboard.

What is Clobba?

Clobba serves as a comprehensive platform for reporting, analytics, and monitoring, specifically designed for unified communications tools such as Microsoft Teams, enabling organizations to gain valuable insights into their voice, collaboration, and licensing operations. It features customizable dashboards and historical reports that examine crucial metrics, including call quality indicators like packet loss, latency, and jitter, as well as multi-leg call flows, user adoption rates, and device utilization alongside performance data for queues and auto-attendants, in addition to insights on license distribution and utilization. Enhancing its capabilities, Clobba incorporates role-based access, automated scheduling for reports, and real-time alerts for when thresholds are surpassed, allowing for deployment through either the vendor's cloud services or on-premises solutions. Furthermore, the main product can be augmented with various modules such as Clobba Real Time, which offers live wallboards and trend analytics, Range Manager for managing Direct Inward Dialing (DID) numbers, Queue Manager for setting up call queues and auto-attendants, License Adoption features, and a Voice Recorder. This modular framework empowers organizations to customize their Clobba experience to align with their unique communication requirements and challenges, ensuring a more efficient and tailored approach to unified communications management. By leveraging Clobba’s extensive features, teams can significantly improve their operational efficiency and decision-making processes.

Media

Media

Integrations Supported

Microsoft Teams
Cisco Unified Border Element (CUBE)
Cisco Unified Communications Manager
Cisco Unified Contact Center
Cisco Unity Connection
Cisco Webex Calling

Integrations Supported

Microsoft Teams
Avaya Cloud Office
Cisco CX Cloud
Cisco Webex
MiCloud Connect
Microsoft 365

API Availability

API Availability

Pricing Information

$0
VoIP Detective Free is 100% free, forever — no expiration, and no limit on users or devices.

VoIP Detective Pro is a flat $1,499 USD/year. One price covers it all: CUCM, CUBE, Webex Calling, and Microsoft Teams reporting, with unlimited devices, users, reports, and administrators — no per-seat fees, no per-device fees, and no sales quote required. Pro also adds unlimited data retention, scheduled email reports, emergency-call alerts, GDPR number masking, and a UCCX wallboard.
Free Version

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac
Linux

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

VoIP Detective

Date Founded

2019

Company Location

United States

Company Website

www.voipdetective.com

Company Facts

Organization Name

Code Software

Date Founded

2013

Company Location

United States

Company Website

www.codesoftware.net/clobba/

Categories and Features

Call Tracking

CRM
Call Log
Call Routing
Caller Identification

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

Categories and Features

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VoIP Detective Reviews & Ratings

VoIP Detective

5.0 out of 5 stars