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What is VoiSentry?

This solution, available as a virtual machine image, can be deployed across diverse settings such as hardware servers, data centers, or cloud environments. By incorporating APIs, it simplifies crucial enrollment and verification processes, enabling your application to concentrate on efficient process management. VoiSentry is built on a cluster-based architecture, which guarantees scalability, resilience, and readiness for future requirements, offering versatile options for on-premise or data center hosting. Our state-of-the-art voice biometric engine combines exceptional security with ease of use, providing a superior experience for both enterprises and their customers. As the frequency of identity theft rises, the adoption of multi-factor authentication (MFA) has become increasingly important for protecting customer data and financial resources. The integration of voice biometrics adds an extra layer of authentication that effectively combats spoofing efforts. Additionally, voice biometrics can be employed to create voice signatures, which can act as legally binding agreements for various documents, such as life insurance contracts. In an ever-changing digital world, embracing these technologies is crucial for upholding security and trust, while also enhancing user satisfaction through innovative solutions. This comprehensive approach not only addresses current security challenges but also prepares organizations for future advancements in identity verification technology.

What is Omni Authentication?

Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.

Media

Media

Integrations Supported

Integrations Supported

Genesys Cloud CX

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Aculab

Date Founded

1978

Company Location

United Kingdom

Company Website

www.aculab.com/biometric-technologies/

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Categories and Features

Voice Biometrics

Not specified

Categories and Features

Voice Biometrics

Not specified

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