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What is VoiceReach?

A variety of dialing technologies are available, yet they all possess a key limitation: they only manage one call at a time. Although they do speed up the dialing process, it is the distractions from gatekeepers, incorrect numbers, voicemail systems, and automated switchboards that significantly detract from your representative's productive time. In fact, up to 65% of their selling hours can be wasted, and conventional auto-dialers do little to mitigate this challenge. On the other hand, our agent-assisted solution is capable of dialing around 300 contacts each hour, adeptly navigating through phone menus and gatekeepers, leaving recorded messages, and pinpointing invalid numbers or outdated prospect information. When a prospect answers, our VoiceReach™ technology promptly connects the call to your representative without any irritating delays, while simultaneously displaying the prospect's details on your representative’s screen to foster a more engaging conversation. Additionally, the seamless two-way integration aligns VoiceReach™ with Salesforce™, ensuring that your representative's call notes are automatically updated in VoiceReach™, thus eliminating the need for manual entry and protecting vital marketing data from being overlooked. This advancement not only boosts operational efficiency but also allows sales teams to concentrate on their core strengths: nurturing relationships and finalizing deals. By enhancing the sales process in this manner, teams can achieve greater success and cultivate stronger connections with clients.

What is Tenfold?

Integrating customer data with engagement systems at key moments creates opportunities for meaningful and context-driven conversations. This approach sets a high standard for customer experiences. Tenfold provides service and sales representatives with in-depth insights into every customer during each interaction, all through a single, streamlined interface. This cutting-edge technology enables representatives to anticipate customer needs and take necessary actions that improve ticket resolution times and increase sales. By employing our extensive suite of automation tools, workflows can be streamlined, significantly reducing the workload on representatives. Tenfold automatically logs all customer interactions and notes directly into your CRM, eliminating the hassle of manual data entry. With our Click-to-Dial feature, representatives no longer need to dial numbers manually, allowing for increased efficiency. Additionally, our platform includes features like script pop-ups and simple note-taking, ensuring that representatives can devote more time to nurturing relationships instead of managing administrative tasks. In doing so, Tenfold not only enhances productivity but also fosters a more personalized customer experience.

Media

Media

Integrations Supported

Bullhorn
HubSpot Marketing Hub
Keap
NetSuite
Nextiva
Salesforce
TntWare DonorHub
Vonage Business
Zendesk

Integrations Supported

Bullhorn
HubSpot Marketing Hub
Keap
NetSuite
Nextiva
Salesforce
TntWare DonorHub
Vonage Business
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Nexsales

Date Founded

2008

Company Location

United States

Company Website

www.voicereach.us

Company Facts

Organization Name

Tenfold

Date Founded

2014

Company Location

United States

Company Website

www.tenfold.com

Categories and Features

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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Nexsales