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What is Voxco IVR?

Voxco IVR is an advanced interactive voice-response (IVR) survey platform that enables participants to complete recorded surveys using their phone's keypad or by responding to automated prompts. This user-friendly and cost-effective system operates in two distinct modes: the survey mode, where respondents interact through touch-tone inputs, and the messaging mode, which disseminates information to customers regarding satisfaction initiatives. By utilizing Voxco IVR, organizations can enhance their service quality and boost customer satisfaction, as they can reach a large audience with prerecorded messages at any given moment. Moreover, this technology facilitates real-time feedback, allowing businesses to adapt quickly to customer needs.

What is TeleClock?

TeleClock is a sophisticated Interactive Voice Response (IVR) system designed for employees to easily clock in and out via touch-tone phones, SMS, or a smartphone WebClock, making it highly convenient for managing their time whether at the office or out in the field, particularly advantageous for those working in community care and building services. Beyond simple time tracking, the system allows employees to log details about allowances like travel distances and overnight stays, or to document care episodes for each client they serve. Additionally, users can listen to daily updates through voice messages known as the Message of the Day. To bolster security, the system utilizes Caller ID, ensuring that only authorized numbers can be used to clock in and out, thereby restricting access. The TeleClock 1800 Enterprise Series provides a hosted IVR solution that effectively turns any touch-tone phone into a powerful workforce management tool, addressing the needs of organizations with mobile or remote personnel who require seamless timekeeping solutions. This adaptability in tracking work hours and managing allowances guarantees that employees can preserve precise records, which ultimately enhances both the efficiency of the workforce and the overall operations of the organization. Moreover, this system promotes accountability and time management skills among employees, leading to improved productivity across various sectors.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Voxco

Date Founded

1976

Company Location

United States

Company Website

www.voxco.com

Company Facts

Organization Name

TeleClock

Date Founded

1997

Company Website

www.teleclock.com

Categories and Features

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Voice Customization

Categories and Features

Time Clock

Biometric Recognition
Messaging
Mobile Access
Online Punch Card
Payroll Management
Punch card
Reporting/Analytics

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