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What is WALoops?

WALoops is a robust SaaS solution tailored for WhatsApp Business, streamlining messaging, marketing, and customer support, while also integrating Instagram messaging and live chat functionality for websites. This platform features a collaborative multi-agent inbox, the ability to launch broadcast campaigns, and an intuitive visual chatbot builder that requires no coding skills, along with an AI-powered sales assistant that leverages store product data and policies. Among its e-commerce capabilities, it provides reminders for abandoned carts, updates about orders and shipping, verification for cash-on-delivery transactions, and strategies to encourage prepaid checkouts. Furthermore, the platform boasts seamless integration with Shopify and WooCommerce, as well as booking and property management systems, enabling teams to automate customer interactions and utilize developer APIs through the Advance plan. Primarily aimed at online retailers, direct-to-consumer brands, and service-focused businesses that connect with customers via messaging, WALoops enhances communication efficiency and boosts customer engagement, ultimately leading to increased sales and customer satisfaction. Overall, its diverse functionalities make it an invaluable tool for businesses seeking to elevate their customer interaction strategies.

What is 12Bot?

12Bot is a multifunctional cloud platform that enables companies to handle customer interactions through widely used messaging applications such as WhatsApp, Instagram, and Facebook. It offers features like AI-driven responses, smooth handovers to human representatives, user-friendly no-code workflows, a shared team inbox, lead generation capabilities, and an all-encompassing CRM system. Organizations can efficiently run messaging campaigns, manage product listings and orders, and support booking procedures all within chat environments. Furthermore, the platform is accessible via both web and mobile devices, provides API keys and webhooks, and seamlessly integrates with e-commerce solutions like Shopify and WooCommerce. Its MCP server supports the integration of AI assistants such as Claude and ChatGPT for creating tailored workflows and automations. Specifically designed for small to medium-sized businesses, 12Bot serves various local brands in industries such as retail, food service, real estate, healthcare, and education, enabling them to strengthen their customer engagement initiatives. The combination of these extensive tools and integrations not only simplifies communication for businesses but also significantly enhances customer satisfaction levels. In addition to its user-friendly features, 12Bot continually evolves to meet the changing needs of its users, ensuring they stay competitive in a dynamic market.

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Media

Integrations Supported

Shopify
WooCommerce
BigCommerce
Guesty
Hostaway
Hostfully
Lodgify
Magento
OwnerRez
Wix

Integrations Supported

Shopify
WooCommerce
ChatGPT
Claude
Facebook
Instagram
Model Context Protocol (MCP)
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$9.99/month
Starter is $9.99/month; Premium is $24.99/month; Advance is $49.99/month. Meta bills WhatsApp message charges directly at its rates; WALoops says it adds no per-message markup. Enterprise pricing is by request.
Free Trial Offered?

Pricing Information

$20/month
Free plan available. Starter is $20 per month. A 7-day free trial is offered. Higher plans add channels, seats, automation runs and AI credits.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Varni Infotech

Date Founded

2026

Company Location

India

Company Website

waloops.com

Company Facts

Organization Name

12Monday Technologies

Date Founded

2026

Company Location

United States

Company Website

12bot.io

Categories and Features

WhatsApp Marketing

Not specified

Categories and Features

AI Chatbots

Not specified

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