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What is WALoops?

WALoops is a robust SaaS solution tailored for WhatsApp Business, streamlining messaging, marketing, and customer support, while also integrating Instagram messaging and live chat functionality for websites. This platform features a collaborative multi-agent inbox, the ability to launch broadcast campaigns, and an intuitive visual chatbot builder that requires no coding skills, along with an AI-powered sales assistant that leverages store product data and policies. Among its e-commerce capabilities, it provides reminders for abandoned carts, updates about orders and shipping, verification for cash-on-delivery transactions, and strategies to encourage prepaid checkouts. Furthermore, the platform boasts seamless integration with Shopify and WooCommerce, as well as booking and property management systems, enabling teams to automate customer interactions and utilize developer APIs through the Advance plan. Primarily aimed at online retailers, direct-to-consumer brands, and service-focused businesses that connect with customers via messaging, WALoops enhances communication efficiency and boosts customer engagement, ultimately leading to increased sales and customer satisfaction. Overall, its diverse functionalities make it an invaluable tool for businesses seeking to elevate their customer interaction strategies.

What is Behaf?

Behaf is a commerce platform tailored for WhatsApp, specifically designed to support Indian direct-to-consumer brands. It allows sellers to upload their product information, including prices and options, and share a storefront link through social media platforms like Instagram, where customers can browse items, inquire about details, and make purchases directly via WhatsApp. The platform features an AI-driven sales assistant that can respond to product and delivery questions, suggest items and bundles, and supply payment links to ease the transaction process. Behaf supports both prepaid and cash-on-delivery orders, ensuring that COD confirmations are received before any shipment is dispatched, while also integrating seamlessly with PayU for payment processing and Shiprocket for logistics, which includes services such as pick-up, shipping, and tracking. Additionally, sellers can take advantage of a detailed dashboard that organizes customer and order information, enabling them to review past chats and address any issues, particularly those brought up by the AI assistant. This unique service focuses on Indian brands that sell physical products in diverse categories like fashion, jewelry, beauty, wellness, food, and home essentials, especially those looking to transform social media interactions into sales. By simplifying the shopping journey, Behaf not only enhances customer engagement but also aids brands in boosting their revenue growth. With its user-friendly interface and comprehensive features, it stands out as a valuable tool for modern businesses aiming to thrive in an increasingly digital marketplace.

Media

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Media

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Integrations Supported

BigCommerce
Guesty
Hostaway
Hostfully
Lodgify
Magento
OwnerRez
Shopify
Wix
WooCommerce

Integrations Supported

PayU
Shiprocket
WhatsApp

API Availability

Has API

API Availability

Pricing Information

$9.99/month
Starter is $9.99/month; Premium is $24.99/month; Advance is $49.99/month. Meta bills WhatsApp message charges directly at its rates; WALoops says it adds no per-message markup. Enterprise pricing is by request.
Free Trial Offered?

Pricing Information

5% + ₹5 per order
Founding 100 rate: 5% of order value + ₹5 per shipped order, plus 18% GST on the fee. After the first 100 brands, the rate is 10% + ₹5 per shipped order + GST. No setup or monthly fee. Sellers pay shipping charges through their Shiprocket wallet.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Varni Infotech

Date Founded

2026

Company Location

India

Company Website

waloops.com

Company Facts

Organization Name

Behaf Pvt Ltd

Date Founded

2024

Company Location

India

Company Website

www.behaf.co

Categories and Features

WhatsApp Marketing

Not specified

Categories and Features

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