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What is WEBTEXT?

The CX Hub is a cutting-edge cloud solution designed to strengthen the bond between businesses and their clients, offering an advanced customer experience. By merging the previously distinct areas of Contact Centers and CRM, this platform enables companies to facilitate fluid and transformative interactions with customers through various channels, including voice calls, voice assistants, and widely-used messaging platforms, while incorporating sophisticated features such as messaging, artificial intelligence, journey analytics, and data-driven insights. With its messaging capabilities, Voice Agents can quickly identify a mobile caller and provide pertinent information during the call, all while accessing a detailed history of prior communications associated with that number. In addition, Chat Agents can interact with customers via SMS or MMS using their assigned toll or toll-free numbers, allowing for a flexible communication approach. Customers also enjoy the option to skip waiting on hold and transition from a voice call to a messaging platform, significantly enhancing their experience. This innovative dual-channel strategy not only simplifies the communication process but actively boosts customer satisfaction by aligning with individual preferences and needs, ensuring a more personalized service. Ultimately, the CX Hub represents a significant evolution in customer engagement, paving the way for more responsive and effective business interactions.

What is Tekmon?

Keeping employees updated on operational changes and significant events can be quite challenging. Tekmon, a cloud-enabled platform, facilitates both one-way and interactive communication of essential information among individuals and teams. This system is capable of delivering messages simultaneously to various devices, such as voice calls, SMS, WhatsApp, and email. Notifications will continue to be sent to additional devices until the recipient confirms that they have received the message. By ensuring that everyone stays informed, Tekmon enhances overall communication efficiency within organizations.

Media

Media

Integrations Supported

Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Oracle CRM On Demand
Salesforce
ServiceNow
Symbee

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Not specified

Customer Service / Support

Standard Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

WEBTEXT

Date Founded

2007

Company Location

Ireland

Company Website

webtext.com

Company Facts

Organization Name

Tekmon

Date Founded

2018

Company Location

Greece

Company Website

tekmon.com/massnotifications

Categories and Features

Live Chat

Not specified

Push Notifications

Not specified

SMS Marketing

Not specified

Categories and Features

Push Notifications

Not specified

SMS Marketing

Not specified

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