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What is WEBTEXT?

The CX Hub is a cutting-edge cloud solution designed to strengthen the bond between businesses and their clients, offering an advanced customer experience. By merging the previously distinct areas of Contact Centers and CRM, this platform enables companies to facilitate fluid and transformative interactions with customers through various channels, including voice calls, voice assistants, and widely-used messaging platforms, while incorporating sophisticated features such as messaging, artificial intelligence, journey analytics, and data-driven insights. With its messaging capabilities, Voice Agents can quickly identify a mobile caller and provide pertinent information during the call, all while accessing a detailed history of prior communications associated with that number. In addition, Chat Agents can interact with customers via SMS or MMS using their assigned toll or toll-free numbers, allowing for a flexible communication approach. Customers also enjoy the option to skip waiting on hold and transition from a voice call to a messaging platform, significantly enhancing their experience. This innovative dual-channel strategy not only simplifies the communication process but actively boosts customer satisfaction by aligning with individual preferences and needs, ensuring a more personalized service. Ultimately, the CX Hub represents a significant evolution in customer engagement, paving the way for more responsive and effective business interactions.

What is Textology?

Activates text capabilities for traditional landline phones, including both toll-free and regular numbers. The system incorporates automated replies such as "we are currently closed and will respond to your message shortly," along with rapid responses based on predefined customer service scripts. Conversations can be assigned to specific groups of agents or individual representatives, ensuring efficient communication. It supports interactions that can range from private chats to mass messages dispatched to a customer distribution list. Additionally, it allows for message forwarding straight to your email inbox and mobile messaging platforms, enabling effortless responses. This all-encompassing support not only boosts customer interaction but also optimizes the overall communication workflow, making it easier to manage inquiries. By integrating these features, businesses can significantly enhance their responsiveness and service quality.

Media

Media

Integrations Supported

Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Oracle CRM On Demand
Salesforce
ServiceNow
Symbee

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$78 per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Online Training

Company Facts

Organization Name

WEBTEXT

Date Founded

2007

Company Location

Ireland

Company Website

webtext.com

Company Facts

Organization Name

Textology

Date Founded

2015

Company Location

United States

Company Website

www.textology.co

Categories and Features

Live Chat

Not specified

Push Notifications

Not specified

SMS Marketing

Not specified

Categories and Features

Customer Service

Not specified

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