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What is WEBTEXT?

The CX Hub is a cutting-edge cloud solution designed to strengthen the bond between businesses and their clients, offering an advanced customer experience. By merging the previously distinct areas of Contact Centers and CRM, this platform enables companies to facilitate fluid and transformative interactions with customers through various channels, including voice calls, voice assistants, and widely-used messaging platforms, while incorporating sophisticated features such as messaging, artificial intelligence, journey analytics, and data-driven insights. With its messaging capabilities, Voice Agents can quickly identify a mobile caller and provide pertinent information during the call, all while accessing a detailed history of prior communications associated with that number. In addition, Chat Agents can interact with customers via SMS or MMS using their assigned toll or toll-free numbers, allowing for a flexible communication approach. Customers also enjoy the option to skip waiting on hold and transition from a voice call to a messaging platform, significantly enhancing their experience. This innovative dual-channel strategy not only simplifies the communication process but actively boosts customer satisfaction by aligning with individual preferences and needs, ensuring a more personalized service. Ultimately, the CX Hub represents a significant evolution in customer engagement, paving the way for more responsive and effective business interactions.

What is VoiceBlaze?

Our SMS broadcasting solution allows you to easily upload the mobile numbers of your clients, craft a message, and send it out through our straightforward online interface. This service complements our voice broadcasting options, enabling you to harness both text and audio messaging from one cohesive platform. You can effortlessly initiate voice broadcasting campaigns using our fully managed and user-friendly system. This automated dialing feature allows you to design and manage multiple campaigns and lists while offering in-depth reporting and analytical tools. With our SMS broadcasting service, managing thousands of text messages becomes simple, as you gain access to dedicated sending numbers and an inbox for viewing and replying to responses, which ensures effective engagement with your audience. Moreover, the smooth integration of these functionalities significantly boosts your marketing efforts, making outreach more efficient and impactful. Ultimately, this comprehensive communication tool empowers businesses to connect with their customers in a more meaningful way.

Media

Media

Integrations Supported

Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Oracle CRM On Demand
Salesforce
ServiceNow
Symbee

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

1¢ per call
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

WEBTEXT

Date Founded

2007

Company Location

Ireland

Company Website

webtext.com

Company Facts

Organization Name

VoiceBlaze

Date Founded

2013

Company Location

United States

Company Website

www.voiceblaze.com

Categories and Features

Live Chat

Not specified

Push Notifications

Not specified

SMS Marketing

Not specified

Categories and Features

SMS Marketing

Not specified

Voice Broadcasting

Not specified

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