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Ratings and Reviews 0 Ratings
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What is Warly?
Warly is a digital warranty management solution designed specifically for retailers and service businesses that offer warranties on various products and services, including electronics, solar energy, household appliances, automotive care, repairs, and HVAC systems. Through the platform, employees can create digital warranty passports by entering details about the customer, product, and coverage options; each passport is associated with the issuing company and features terms along with a unique scannable QR code. Businesses can easily share warranty access via QR codes or through messaging apps like WhatsApp, enabling customers to view their warranties without needing to install an app or create an account. Warly aggregates warranty records along with customer data and service history, equipped with powerful search capabilities to effortlessly find products and customers. Users are offered a free workspace that allows the creation of up to 25 lifetime warranty passports, aiming to replace cumbersome paper warranty documents and provide customers with quick access to vital warranty information whenever they need it, thereby improving the overall customer experience. Furthermore, Warly's innovative digital solution not only simplifies warranty management but also enhances efficiency for both businesses and their customers, signaling a significant shift towards a more modern approach in this essential aspect of customer service.
What is Tech-Support Pro?
Tech-Support Pro is a specialized software solution tailored for OEM equipment manufacturers, meticulously designed to oversee support cases and service histories. Support teams benefit from quick access to essential equipment data by inputting serial numbers, reviewing specifications, checking warranty expiration dates, and examining prior support interactions. Each team member can thoroughly document support engagements, including detailed notes, updates on status, warranty information, and the purpose of the call, while also maintaining a separate technical service log that covers activities such as repairs, part replacements, and firmware updates. The software includes a comprehensive knowledge base that links frequently encountered issues to their solutions, customized for different machine models. Additionally, it simplifies the tracking of escalations by providing due dates, follow-up tasks, and assessments of warranty costs based on specific models. To enhance remote assistance, users can utilize an Android app that enables live sharing through phone cameras, complemented by a single sign-on feature for streamlined access. The pricing model is structured monthly and is determined by the number of support agents, with customizable Enterprise plans available for larger teams, providing adaptability to suit diverse organizational requirements. This all-encompassing system not only streamlines workflows but also significantly boosts the productivity and effectiveness of technical support teams in addressing customer needs. As a result, Tech-Support Pro stands out as an invaluable asset for manufacturers striving to elevate their customer service experience.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
API Availability
Pricing Information
$15/month
Free includes 25 lifetime warranties. Business is $15/month for 1,000 warranties per month. Pro is $29/month for 5,000 warranties per month and includes claims management and role-based team access. Scale is $79/month for 20,000 warranties per month and includes Advanced Reporting. Paid plans are available through contact. Eligible workspaces can try Pro free for 14 days with 50 warranties, 20 claims, and five team places.
Free Version
Free Trial Offered?
Pricing Information
$99/month
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Not specified
Company Facts
Organization Name
Warly
Company Location
Lebanon
Company Website
warly.app
Company Facts
Organization Name
KeplaCloud
Date Founded
2026
Company Location
United States
Company Website
keplacloud.com/tech-support-pro
Categories and Features
Warranty Management
Not specified
Categories and Features
Help Desk
Not specified