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PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
What is Warmly?
Lower your expenses while enhancing interactions with your current sellers through automated, AI-driven insights into buyer intentions. Experience a quick return on investment as you leverage Warmly’s superior enrichment and intent data for your automation needs. By merging intent with action, you can seize buyer interest precisely when it matters most, staying a step ahead of your competitors. Uncover, enhance, and evaluate accounts that are exploring your website, allowing you to personalize communication in real-time through channels like email, LinkedIn, and live chat. Integrate generative AI assistants into your sales team to engage buyers at the most opportune moments during their purchasing journey. Conduct multi-threaded conversations with decision-makers from each account visiting your site without the need to hire additional personnel. Streamline all necessary tools, processes, and actions to quickly capture the interest of key decision-makers. Additionally, utilize your current systems to pinpoint and convert website visitors who demonstrate high intent. This comprehensive approach ensures that no potential lead goes unnoticed while fostering meaningful connections with prospective customers.
What is Salesforce Einstein?
Imagine the revolutionary generative AI for CRM that is set to transform your visions into reality. Get ready, as Einstein GPT has officially entered the dialogue.
Utilize AI-enhanced emails, conversations, and proposals that are tailored to your customers, all while drawing on your most recent data to personalize each interaction.
Boost productivity with insightful analytics that cover sales, services, marketing, and commerce, all seamlessly woven into your everyday tasks.
Easily develop creative solutions with intuitive low-code tools that empower you to create customized predictions and recommendations without requiring a data expert.
Support sales teams throughout the entire process, from initial contact to closing, by delivering precise forecasts based on real-time data and accelerating the closing timeline with intelligent dialogue.
Provide personalized experiences and improve your time management by integrating AI directly into your CRM system. With Service GPT at your disposal, you possess all the essential resources to grow swiftly and deliver immediate benefits.
Enhance customer interactions, foster lasting relationships, and drive revenue growth through up-to-date insights; orchestrate intelligent customer journeys and offer timely recommendations to optimize results. By harnessing these advanced features, you can ensure your business maintains a competitive edge in the market. Additionally, staying proactive in adapting to evolving customer needs will further solidify your position as an industry leader.
Integrations Supported
Salesforce
6sense
Agentforce
Apollo
Bombora
Google Analytics
HubSpot Customer Platform
LinkedIn
Microsoft Teams
OpenAI
Integrations Supported
Salesforce
6sense
Agentforce
Apollo
Bombora
Google Analytics
HubSpot Customer Platform
LinkedIn
Microsoft Teams
OpenAI
API Availability
Has API
API Availability
Has API
Pricing Information
$850 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Warmly
Company Website
warmly.ai/
Company Facts
Organization Name
Salesforce
Date Founded
1999
Company Location
United States
Company Website
www.salesforce.com/products/einstein/overview/
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Lead Capture
Business Card / Badge Scanning
Dashboard
Data Extraction
Lead Distribution
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Online Forms