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What is Wayvee?

The Wayvee device, which is in constant operation within stores year-round, enables the collection of customer satisfaction and engagement metrics from every individual who interacts with your merchandise. By leveraging Radio Frequency (RF) wave technology in combination with advanced AI algorithms, Wayvee provides real-time insights into customer satisfaction and engagement levels in retail settings. It evaluates emotional responses discreetly, eliminating the need for surveys or cameras, thereby ensuring customer privacy while delivering immediate feedback. This real-time information empowers retailers to significantly enhance the shopping experience, leading to greater revenue potential. Retailers benefit from an intuitive client dashboard that allows them to view C-SAT data and other essential metrics through instantaneous reporting, seamlessly integrating this information into any existing data management system via the Wayvee API, which also contributes to reducing costs and streamlining data collection. Detailed reports that include C-SAT scores and various engagement metrics equip retailers with valuable insights necessary for making educated decisions and further refining customer relations. In this way, Wayvee not only simplifies the feedback process but also bolsters the overall retail strategy by honing in on customer preferences, ultimately paving the way for improved business outcomes. Furthermore, the device's ability to adapt to changing customer sentiments ensures that retailers remain responsive to their clientele's needs.

What is Klaus?

Rapidly expanding companies such as Epic Games, Hopin, and Wistia leverage Klaus to enhance agent capabilities and foster more positive customer interactions. ✨ Users of Klaus have experienced: - A remarkable 70% reduction in time spent on quality control - An increase in customer satisfaction (CSAT) exceeding 10% - A doubling in the speed of onboarding new agents ✨ Our fantastic features include: - Automation and scalability for quality assurance - The ability to rate and provide feedback on conversations - Customizable rating categories and scales - Swift onboarding processes for new support representatives - AI-driven identification of meaningful conversations - Automated goal assignments and tracking - Targeted coaching with accuracy - Filtering conversations by complexity, sentiment, CSAT, and more - Agent-specific filters for volume, sentiment, and CSAT With Klaus, you can dive deep into data insights while also gaining a broader perspective through visual representations. As a comprehensive solution, Klaus serves as your go-to resource for training and enhancement, ensuring your teams are equipped for success.

Media

Media

Integrations Supported

Aircall
Assembled
Dixa
Drift
Freshdesk
Front
Geckoboard
Gorgias
Help Scout
Helpshift
Intercom
Kustomer
LiveAgent
LiveChat
My Country Mobile
Orthogonal
Pandium
Salesforce Agentforce Service
Wix Answers
elevio

Integrations Supported

Aircall
Assembled
Dixa
Drift
Freshdesk
Front
Geckoboard
Gorgias
Help Scout
Helpshift
Intercom
Kustomer
LiveAgent
LiveChat
My Country Mobile
Orthogonal
Pandium
Salesforce Agentforce Service
Wix Answers
elevio

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Wayvee

Date Founded

2023

Company Location

United States

Company Website

wayvee.com

Company Facts

Organization Name

Klaus

Date Founded

2018

Company Location

Estonia / Remote

Company Website

klausapp.com

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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