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What is WebBuy Digital Retailing?

WebBuy Digital Retailing is a comprehensive omnichannel automotive retailing platform designed to help dealerships transform online vehicle shoppers into completed buyers through a fully connected digital sales experience. The platform combines online digital retailing, showroom sales tools, trade-in management, financing workflows, desking functionality, and paperless transaction processing into one integrated automotive purchasing solution. WebBuy enables customers to begin the buying journey online through trade-in valuations, financing prequalification, payment calculations, and deal customization while allowing them to seamlessly continue or finalize purchases inside the dealership showroom. The platform supports multiple customer touchpoints including dealership websites, mobile devices, showroom kiosks, and in-store interactions, creating a synchronized and flexible omnichannel retailing experience. WebBuy integrates with dealership management systems, lenders, F&I providers, and dealership websites to streamline communication and maintain one consistent deal structure throughout the entire customer journey. Its digital showroom tools allow dealerships to guide customers through the buying process while ensuring products, financing options, and F&I offerings are consistently presented during every transaction. The platform also provides advanced desking capabilities that let dealership staff modify deals in real time and instantly update customer-facing information across devices and sales channels. WebBuy supports white-label branding and customizable workflows, enabling dealerships to preserve their own branding, pricing strategies, and sales processes instead of relying on rigid one-size-fits-all systems. Additional features include paperless sales processing, integrated trade-in tools, synchronized customer shopping carts, and digital checkout experiences inspired by modern online retail expectations.

What is LivePerson Automotive?

No vehicle has ever been sold or serviced without some level of communication, and contemporary consumers predominantly prefer messaging as their main method of interaction. LivePerson Automotive empowers dealerships with comprehensive messaging tools that not only draw in more customers but also significantly improve their experiences and cultivate stronger loyalty. Although car buyers often favor online research and purchasing, they frequently face difficulties in completing forms or finding specific details. Studies show that 74% of online buyers would be more willing to finalize forms if live chat assistance were available to clarify information about vehicles or financing options. By providing consumers with straightforward access to your team, you can assist them in navigating the buying process more effectively through Conversational Car Buyingâ„¢, which is recognized as the top live chat and messaging solution in the automotive industry. This cutting-edge strategy not only simplifies the purchasing journey but also creates a more tailored experience that resonates with today's tech-savvy customers, ultimately leading to higher satisfaction and loyalty. Engaging with consumers in this way can transform their entire car-buying experience, ensuring they feel supported at every step.

Media

No images available

Media

Integrations Supported

Integrations Supported

Boost.ai
Conectys
DataParser
Datto RMM
LivePerson
Marchex
Rebotify
Xplenty
eKomi

API Availability

API Availability

Pricing Information

$1195 per rooftop

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WebBuy

Date Founded

2015

Company Location

United States

Company Website

webbuy.com

Company Facts

Organization Name

LivePerson

Date Founded

1995

Company Location

United States

Company Website

www.livepersonautomotive.com

Categories and Features

Categories and Features

Auto Dealer

Contact Database
Document Management
New Car Dealer
New Car Lot
Sales Management
Service Department
Used Car Lot
Website Integration

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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