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What is Webex Engage?
Boost engagement and reduce reactive responses by equipping your contact center to manage customer interactions seamlessly across all communication channels. Implementing a unified platform for your agents can enhance their efficiency and guarantee that customers receive the high-quality support they expect, regardless of whether they reach out via phone calls or messaging apps. Keep customers informed and provide them with self-service options that empower them to resolve their own issues when possible. When more personalized help is needed, ensure that conversations can be smoothly handed off to live agents who can maintain the context and provide tailored assistance. Furthermore, integrating virtual customer agents into your service model can address routine questions, offering continuous support throughout the day and night. Create an IVR experience that allows customers to transition easily to messaging platforms, giving them the flexibility to self-serve or connect with agents as they choose. It's essential to pinpoint urgent and complex customer queries swiftly, routing these high-priority issues directly to agents for quick resolution. Given that customer interactions span multiple platforms, facilitate the effortless movement of discussions from chat to voice or video calls for immediate support. By adopting these comprehensive strategies, your contact center will not only improve operational efficiency but also cultivate stronger relationships with customers, ultimately enhancing their overall experience. This holistic approach ensures that your organization remains responsive and attentive to customer needs at all times.
What is InterCloud9 Voice Messaging and IVR?
InterCloud9 offers a cloud-based automated voice messaging and IVR system that seamlessly integrates with CRM solutions, providing a comprehensive webphone platform. Our auto dialer empowers users to distribute pre-recorded messages to one or thousands of recipients at once. Individual calls can also be made through the built-in webphone feature. With our technology, your Pre-Recorded or Text to Speech messages are delivered flawlessly, eliminating any human error or inconsistencies, ensuring that your communication is always precise. Users can choose to initiate calls on-demand or schedule campaigns in advance, or utilize both options to fit their needs. This innovative voice messaging system functions entirely online, requiring no software installations or dedicated phone lines, making it accessible from any location with internet connectivity. Additionally, a dedicated phone number allows for both sending and receiving calls or texts directly from the web interface, enhancing your communication capabilities even further. This integration of features makes InterCloud9 an ideal solution for businesses looking to optimize their outreach efforts.
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$45.00
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Cisco
Date Founded
1984
Company Location
United States
Company Website
cpaas.webex.com/products/webex-engage
Company Facts
Organization Name
InterCloud9
Date Founded
2010
Company Location
United States
Company Website
www.intercloud9.com/simple-messaging-solution
Categories and Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Categories and Features
Appointment Scheduling
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Text to Speech
API
Adjust Speaking Rate / Pitch
Audio Optimization
Custom Lexicons
Different Voice Choices
Multi-Language Support
Synchronize Speech