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What is Weezmo?

Engage with your customers at different points in their journey—whether they're visiting your store, following their purchases, or connecting through digital platforms. Evaluate which marketing strategies yield the best returns and adjust them accordingly to maximize success. Focus on reaching out to every shopper who has visited your physical location, organizing them based on their expected behaviors. The process of integrating Weezmo is efficient and hassle-free, and once implemented, you'll find that the most notable enhancement is your ability to send out digital receipts. We are dedicated to ensuring your privacy and comply with existing data protection laws, keeping your information safe and accessible via our platform or your chosen service. Our commitment lies in grasping the needs of our customers while staying attuned to market developments. A key feature of our service is the availability of a dedicated Customer Success Manager (CSM) who is there to answer your questions and offer support whenever needed. By utilizing a unique identifier, we connect various attribution points—such as social media outlets, eCommerce sites, physical stores, and digital receipts—to provide you with in-depth insights into your customers’ interactions, thereby transforming those moments into meaningful engagement opportunities. This strategy not only strengthens customer relationships but also enhances the effectiveness of your marketing campaigns, leading to greater overall success. Ultimately, an informed approach to customer engagement can lead to sustained growth and loyalty.

What is CoreInteract by Altigen?

Engage your customers at every stage of their journey through both voice and digital channels such as chats, SMS, email, and social media platforms. By seamlessly integrating business communications with your operational systems, you ensure that employees have access to crucial information at each customer interaction point. With CoreInteract’s intuitive drag-and-drop interface, managing workgroups and routing rules tailored to your business requirements becomes a straightforward task. You have the ability to prioritize and sequence which workgroups will handle incoming customer inquiries, enhancing efficiency. Additionally, CoreInteract allows you to coordinate your interactions directly within Teams, eliminating the need for separate desktop applications. Team members can easily differentiate between customer and internal calls, as workgroup calls are clearly labeled. Moreover, CoreInteract can pull up a customer record from Dynamics 365 for every answered call, providing enhanced oversight of customer data and enabling direct calls to customers through Dynamics 365, thereby streamlining the engagement process even further. This holistic approach ensures that your team is always well-prepared to meet customer needs effectively.

Media

Media

Integrations Supported

Integrations Supported

CommunityWFM
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Salesforce
Zoho CRM

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$15/mo/user
Pricing is based upon number of users for each channel of communication and additional modules required. Contact us for more information and details.

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Weezmo

Company Location

Australia

Company Website

www.weezmo.com

Company Facts

Organization Name

Altigen Communications, Inc.

Date Founded

1994

Company Location

United States

Company Website

www.altigen.com/coreinteract/

Categories and Features

Customer Experience

Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Trend Analysis

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Virtual Call Center

Call Center

Blended Call Center
Call Recording
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Customer Engagement

Analytics
Communication Management
Live Chat

Customer Experience

Analytics
Dashboard
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis

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