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What is Welltok SmartReach?

Welltok's SmartReach CRM offers sophisticated analytics that enhance patient retention, attract new clientele, and fuel strategic growth initiatives. By utilizing a multi-channel outreach approach, healthcare providers can effectively engage, acquire, and nurture prospective patients. The comprehensive platform enables tracking of patient leakage while facilitating connections with essential providers for growth. With advanced predictive modeling and machine-learning algorithms, users gain deeper, more precise insights into their operations. Implementing referral redirection strategies can significantly boost revenue and optimize in-network referrals. SmartReach empowers organizations to better understand their audience, streamline communication, and assess the effectiveness of outreach efforts. Moreover, leveraging predictive analytics and machine learning aids in identifying individual patient needs, receptivity, and potential for impact. To establish success metrics, built-in tools assist in recognizing patterns and demographic characteristics within the population. By merging existing data with our exclusive consumer database, organizations can effectively analyze and pinpoint high-value targets for outreach and engagement. This combination of analytics and targeted strategies paves the way for sustained growth in a competitive healthcare landscape.

What is Pega CRM?

Boost engagement and optimize automation at every stage of the customer journey. Shift away from traditional CRM platforms and embrace a holistic, journey-centric customer engagement solution. Whether you're looking to replace your current system or enhance your existing framework, Pega is ready to support you. The performance of your agents plays a vital role in your overall success, so it's important to keep your team connected, efficient, and productive, regardless of their location. Customers want to feel appreciated and cared for; provide them with proactive, personalized, and seamless experiences across all platforms. In the current competitive environment, having all-encompassing capabilities is crucial. Cut costs and enhance the effectiveness of your channels through smart automation and streamlined case management. Enable the integration and automation of tasks between teams and systems to speed up the handling of customer queries. Pega's AI-driven case management adjusts to diverse customer service demands, while predefined microjourneys based on industry best practices act as rapid deployment templates. This approach empowers you to initiate projects swiftly and effectively, ensuring your organization remains agile and responsive to evolving customer needs. By leveraging these tools, you can elevate your customer engagement strategy and drive meaningful outcomes.

Media

Media

Integrations Supported

ABBYY Mobile Capture
Bridger Insight XG
Capgemini Intelligent Automation Platform
ClearProcess
CognitiveScale Cortex AI
Documaster
Google Cloud Anti Money Laundering AI
HintEd
Juris
LinkedIn Sales Navigator
Nexis Data+
Nexis Diligence
OneSpan Identity Verification
Perfect Doc Studio
Plane
Quavo
Sales Robots
Syntasa
VerifyRX
eCitation

Integrations Supported

ABBYY Mobile Capture
Bridger Insight XG
Capgemini Intelligent Automation Platform
ClearProcess
CognitiveScale Cortex AI
Documaster
Google Cloud Anti Money Laundering AI
HintEd
Juris
LinkedIn Sales Navigator
Nexis Data+
Nexis Diligence
OneSpan Identity Verification
Perfect Doc Studio
Plane
Quavo
Sales Robots
Syntasa
VerifyRX
eCitation

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Welltok

Date Founded

2009

Company Location

United States

Company Website

welltok.com/health-system-growth/

Company Facts

Organization Name

Pegasystems

Date Founded

1983

Company Location

United States

Company Website

www.pega.com/es/products/crm-applications

Categories and Features

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

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