Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Local Measure Engage Reviews & Ratings
    16 Ratings
    Company Website
  • Signalmash Reviews & Ratings
    1 Rating
    Company Website
  • CallTools Reviews & Ratings
    449 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    192 Ratings
    Company Website
  • CallHub Reviews & Ratings
    390 Ratings
    Company Website
  • ULTATEL Reviews & Ratings
    95 Ratings
    Company Website
  • VirtualPBX Reviews & Ratings
    141 Ratings
    Company Website
  • CallTrackingMetrics Reviews & Ratings
    844 Ratings
    Company Website
  • Convoso Reviews & Ratings
    674 Ratings
    Company Website
  • CallShaper Reviews & Ratings
    25 Ratings
    Company Website

What is Windstream Enterprise CCaaS?

Customers tend to favor interacting with businesses using their preferred communication methods, whether that involves phone calls, chat, or online services. As a result, it becomes crucial for your contact center to accommodate each person's selected way of connecting. A cloud-based Contact Center as a Service (CCaaS) solution offers your agents the necessary flexibility to engage with customers on their terms, while also decreasing expenses associated with hardware and operational overhead. Provided by Windstream Enterprise, this CCaaS solution serves as a comprehensive customer service platform that harnesses the power of advanced Unified Communications as a Service (UCaaS) technology. This method ensures seamless integration of multiple communication channels, including voice calls, web chats, and text messages, all supported by omnichannel routing that allows customers to connect through the most convenient options for them. Additionally, CCaaS comes equipped with robust call management and analytical tools that are designed to boost agent performance and increase the chances of resolving issues during the initial contact. By adopting this system, businesses not only improve customer satisfaction but also enhance their operational efficiency significantly. In the ever-evolving landscape of customer service, staying adaptable and responsive to customer preferences is essential for long-term success.

What is My Country Mobile?

My Country Mobile provides affordable and user-friendly VoIP solutions that are truly exceptional. Experience a range of features with our 30-day, no-risk trial of the premium VoIP phone system. Our goal is to help families and friends maintain connections across distances by utilizing advanced technology and intelligence. We strive to enhance both personal and professional relationships with simplicity and effectiveness. With extensive knowledge and expertise, our team is dedicated to delivering top-notch results that surpass our clients' expectations. We are excited about the prospect of expanding our services and achieving further growth. With decades of experience in crafting technologies and solutions that enhance communication and sharing for businesses and individuals globally, My Country Mobile has established itself as a frontrunner in the innovation of such technologies and services. As we continue to evolve, we remain committed to fostering connectivity in an increasingly digital world.

Media

Media

Integrations Supported

Dynamics 365 Commerce
Dynamics 365 Customer Service
Enthu.ai
Freshdesk
Front
HubSoft
HubSpot CRM
HubSpot Customer Platform
Intercom
KrispCall
Salesforce
Shopify
Slack
Stackreaction
Windstream Enterprise UCaaS
Zapier
Zendesk
Zoho CRM
Zoho CRM Plus

Integrations Supported

Dynamics 365 Commerce
Dynamics 365 Customer Service
Enthu.ai
Freshdesk
Front
HubSoft
HubSpot CRM
HubSpot Customer Platform
Intercom
KrispCall
Salesforce
Shopify
Slack
Stackreaction
Windstream Enterprise UCaaS
Zapier
Zendesk
Zoho CRM
Zoho CRM Plus

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$9.99/user/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Windstream Enterprise

Company Location

United States

Company Website

www.windstreamenterprise.com/products/ccaas/

Company Facts

Organization Name

My Country Mobile

Date Founded

2010

Company Location

United Arab Emirates

Company Website

www.mycountrymobile.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Popular Alternatives

Popular Alternatives

Zoom Contact Center Reviews & Ratings

Zoom Contact Center

Zoom Communications
Local Measure Engage Reviews & Ratings

Local Measure Engage

Local Measure