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What is OfficeSuite UC?

In an era marked by uncertainty, businesses are compelled to adjust quickly to significant shifts in social and economic conditions. A notable transformation is taking place in how we conduct our daily tasks and engage with one another. As a result, business leaders are increasingly leveraging innovative collaboration and virtual team solutions to advance their organizations, responding to both operational demands and the expectations of their customers. OfficeSuite UC emerges as a standout choice, being an intuitive, fully cloud-based UCaaS platform that combines sophisticated technology with user-friendly design. It provides a wide-ranging suite of voice and collaboration functionalities that can be tailored to meet the unique needs of different businesses, with the flexibility to support up to 20,000 users. The WE Connect portal further enriches the digital landscape by delivering real-time analytics, administrative control, and efficient communication tools for users. This platform also enables secure hosting and participation in high-definition video, audio, and web conferences, accommodating up to 1,000 participants and accessible from any device—be it a phone, computer, or mobile device—thereby ensuring uninterrupted connectivity and collaboration. This level of adaptability and robust functionality positions OfficeSuite UC as a vital resource for contemporary businesses aiming to succeed in an ever-changing environment. As organizations navigate these challenges, having such tools becomes essential for maintaining productivity and enhancing teamwork across various platforms.

What is Streams.AI by PanTerra Networks?

Streams.AI by PanTerra Networks is a comprehensive Unified Communications and Contact Center platform that combines every major communication channel into a single, cloud-based solution. Instead of managing multiple vendors or disconnected apps, businesses gain one secure platform that covers VoIP phone service, video conferencing, team messaging, SMS, fax, and file sharing, all enhanced by powerful AI-driven tools. With cloud PBX features like auto-attendant, call recording, voicemail-to-email, and advanced routing, Streams.AI simplifies business calling while ensuring HD-quality reliability. Teams can collaborate through secure video meetings, webinars for up to 1,000 attendees, persistent chat, advanced team rooms, and SmartBox enterprise file sync and share with built-in security and version control. Customer-facing teams benefit from robust contact center capabilities including skills-based routing, queue management, real-time dashboards, and AI features such as transcription, analytics, and agent assist, tools that increase efficiency and improve customer experiences. Streams.AI integrates seamlessly with Microsoft Teams, Outlook, Office 365, Google Workspace, Gmail, Salesforce, ServiceTitan, and more, while APIs support custom workflows. With HIPAA and SOC 2 compliance, end-to-end encryption, geo-redundant data centers, and 99.999% uptime, businesses can trust their communications are protected and always available. Deployment is fast thanks to white-glove onboarding, and support is unmatched: Streams.AI customers get live, US-based expert help 24/7, with an average response time under 30 seconds. Trusted for more than 20 years, PanTerra delivers a future-ready, scalable platform for SMBs and enterprises alike, helping organizations reduce IT complexity, lower costs, improve team productivity, and deliver exceptional customer engagement.

Media

Media

Integrations Supported

Google Workspace
Microsoft Teams
Salesforce
Box
FaPipe IPVPN
Freshdesk
Microsoft Outlook
Oracle API Management
SAP Advanced Track and Trace for Pharmaceuticals
Skype
Slack
WebRezPro
Zendesk
Zoho CRM

Integrations Supported

Google Workspace
Microsoft Teams
Salesforce
Box
FaPipe IPVPN
Freshdesk
Microsoft Outlook
Oracle API Management
SAP Advanced Track and Trace for Pharmaceuticals
Skype
Slack
WebRezPro
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$24.95 per user/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Windstream

Date Founded

2006

Company Location

United States

Company Website

www.windstreamenterprise.com/products/officesuite-uc/

Company Facts

Organization Name

PanTerra Networks

Date Founded

2001

Company Location

United States

Company Website

www.panterranetworks.com

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Content Collaboration

Client Portal
Cloud Storage
Digital Asset Management
Document Creation / Editing
Document Management
Electronic Signature
Feedback Management
File Sharing
Messaging / Discussion
Real-Time / Interactive Editing
Roles / Permissions
Search
Version Control
Video / Image Editing
Workflow / Approval Process

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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