ConnectWise PSA Reviews & Ratings

ConnectWise PSA

4.6 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 38 Ratings

Total 4.5 out of 5 stars
ease 4.5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

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What is Wisely by ADP?

Attracting, engaging, and retaining outstanding talent can be made more efficient with an employee-focused payment system that prioritizes both convenience and flexibility. Utilizing Wisely’s advanced technologies, organizations can transition to a completely electronic payment method, resulting in reduced costs and more efficient administration. By partnering with a frontrunner in payroll innovation, businesses can confidently adopt these solutions. Wisely® by ADP offers employees a transformative way to access their wages and various income streams, promoting improved time management and financial control. As the need for irregular payments between standard payroll cycles continues to rise, Wisely® Now presents a streamlined solution to address these demands effectively. This cutting-edge payment option not only boosts employee satisfaction but also equips companies to adapt quickly to the changing dynamics of workforce compensation, ultimately fostering a more engaged and motivated workforce. Embracing such innovative solutions can significantly enhance an organization’s reputation as an employer of choice.

What is ConnectWise PSA?

ConnectWise PSA, previously known as ConnectWise Manage, is a comprehensive business management solution tailored for organizations that provide technology support and services, and it is relied upon by over 100,000 users. This platform is packed with numerous features that enhance team accountability and boost operational efficiency, encompassing tools for help desk management, billing, time tracking, project oversight, agreement handling, sales and marketing, procurement, and reporting. By offering an integrated professional services automation (PSA) solution, ConnectWise PSA fosters a unified perspective of your entire operations through a singular data layer, allowing for improved clarity and streamlined business processes. This holistic approach not only helps organizations manage their resources effectively but also empowers teams to respond swiftly to client needs and market demands.

Media

Media

Integrations Supported

QuickBooks Online
Xero
Flock
Payactiv
Sage Intacct

Integrations Supported

QuickBooks Online
Xero
AlertOps
ConnectWise Identify Assessment
Evercontact
FixFinder
Help Desk Migration
Hudu
ITBoost
ITQuoter
Microsoft Dynamics 365 Business Central
Nimble
Opsgenie
Passly
Salesforce
Seemplicity
Vbout

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ADP

Date Founded

1949

Company Location

United States

Company Website

www.adp.com/what-we-offer/products/wisely-by-adp.aspx

Company Facts

Organization Name

ConnectWise

Date Founded

1982

Company Location

United States

Company Website

www.connectwise.com/platform/business-management/psa

Categories and Features

Financial Wellness

Not specified

Payroll

Not specified

Categories and Features

AI PSA

Not specified

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

IT Management

Capacity Monitoring
Event Logs
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Knowledge Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Configuration Management
Contract/License Management
Dashboard
Problem Management
Project Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Document Management
Project Management
Quote Management
Resource Management
Time & Expense Tracking

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