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What is WonderDesk?
WonderDesk is a fully automated help desk software that can be accessed online without any hassle. It runs on a Perl CGI script that is easy to set up on your web server. This software greatly enhances the relationship between your business and its clients, ensuring that your processes remain streamlined and efficient. Customers and support technicians do not need to install any additional software since the platform is entirely web-based. By substituting your typical support email link with WonderDesk, you can clear out the clutter in your email inbox and reduce the chances of missing support requests. The features of WonderDesk are tailored to foster customer satisfaction for numerous reasons. Each time a support request is made, customers receive prompt email updates throughout the entire process. They have the flexibility to log in whenever it suits them to monitor the status of their requests or make any necessary adjustments. Furthermore, they can communicate directly with the technician responsible for their case, creating a more tailored support experience. This high level of communication and transparency not only increases customer satisfaction but also builds their trust in your support team, leading to stronger client relationships overall. Ultimately, WonderDesk serves as an invaluable tool for any business aiming to enhance their customer service capabilities.
What is SharedInbox?
Effortlessly manage customer support and communication through Slack, allowing for seamless collaboration on shared email accounts like support@your.domain without requiring password sharing among team members. With SharedInbox, you can easily integrate with any email service you currently use and obtain an @in.sharedinbox.co address for forwarding emails. To compose messages, simply use the command SharedInbox /compose, and when responding to email conversations, select the Reply Mail option. Each email interaction, both incoming and outgoing, creates a new Slack Message Thread, which allows for tagging colleagues and facilitating discussions with ease. Furthermore, every account comes with a dedicated support site where users can submit and track their support requests. There's no need to download new software or applications, as you can leverage Slack, a platform your team is already familiar with. Stay updated with notifications when your emails are sent and opened, and access attached files and images directly in Slack. You can also personalize your email signature and establish an automatic response for incoming inquiries, further streamlining your communication processes. This efficient setup ensures your team remains connected and organized while effectively handling customer support tasks, ultimately enhancing productivity and response times.
Integrations Supported
Gmail
Google Cloud Platform
Microsoft Outlook
Slack
Yahoo! Mail
Integrations Supported
Gmail
Google Cloud Platform
Microsoft Outlook
Slack
Yahoo! Mail
API Availability
Has API
API Availability
Has API
Pricing Information
$499.00
Free Trial Offered?
Free Version
Pricing Information
$5 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Web Wonderland
Company Location
United States
Company Website
www.wonderdesk.com
Company Facts
Organization Name
SharedInbox
Date Founded
2018
Company Location
India
Company Website
sharedinbox.co
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management