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What is WorkforceGrowth?

Revolutionize the way your organization conducts performance evaluations, including thorough 360-degree assessments, by implementing our efficient and user-friendly platform. Motivate your employees to align their efforts with the company's objectives through our easy-to-use collaborative goals management tool. Improve your strategic decision-making capabilities by leveraging insightful reports, dashboards, and analytics that track progress across multiple departments. Cultivate a high-performing culture by publicly recognizing employee achievements, as a recognition wall can inspire them to attain extraordinary results. Performance evaluations play an essential role in every organization, acting as a key tool for providing constructive feedback to managers and enabling staff to assess their effectiveness in their roles. With WorkforceGrowth, managing performance reviews becomes a seamless process, allowing you to gain valuable insights into your team and identify their professional development needs. This comprehensive strategy not only fosters individual growth but also propels the overall success of the organization, ensuring that everyone is on the path to excellence. By prioritizing employee engagement and development, you create a more dynamic and committed workforce, ultimately leading to improved business outcomes.

What is Sutherland Perform?

Sutherland Perform assesses customer interactions by examining multiple factors to ensure that staff adhere to defined customer engagement protocols. This oversight helps in uncovering new avenues that enable employees to significantly improve the overall customer experience. By harnessing data from various sources such as customer feedback, emails, chats, and social media platforms, Perform produces actionable insights that can be applied at different levels, including individual agents, teams, managers, and across the entire organization. These insights support tailored coaching for employees, helping them refine their customer support techniques and adjust their strategies to elevate future customer experiences. Our advanced tools, state-of-the-art technology, and committed workforce equip your business to thrive in an environment that increasingly depends on remote interactions. Additionally, our specialized teams are dedicated to delivering high-performance outcomes through flexible and resilient services that can be efficiently executed from any location worldwide, ensuring that your organization remains competitive and responsive in a dynamic market. As businesses face new challenges, our solutions are designed to adapt, ensuring sustained growth and customer satisfaction in these evolving times.

Media

Media

Integrations Supported

Google Workspace

Integrations Supported

Google Workspace

API Availability

Has API

API Availability

Has API

Pricing Information

$3.00/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WorkforceGrowth

Date Founded

2009

Company Location

United States

Company Website

www.workforcegrowth.com

Company Facts

Organization Name

Sutherland

Date Founded

1986

Company Location

United States

Company Website

www.sutherlandglobal.com/products-x-platforms/sutherland-perform

Categories and Features

Performance Management

360 Degree Feedback
Compensation Management
Custom Rating Scales
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures

Categories and Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

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