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What is X2CRM?

Enhance customer journeys by refining processes and improving interactions. X2CRM provides businesses with the flexibility and control they need through a comprehensive, secure, and customizable CRM solution. This enterprise-grade platform includes essential features like Customer Relationship Management, Marketing Automation, and Workflow, covering all aspects of customer engagement. By centralizing these components into one streamlined system, organizations can break down data barriers and significantly improve their relationships with customers. With more than 20 modules available for selection, X2CRM ensures that businesses can create a cohesive experience tailored to their specific needs, offering a complete perspective on the customer journey. Each communication touchpoint can be customized and automated, guaranteeing a uniform approach across various interactions, such as emails, in-person meetings, website visits, phone conversations, events, chats, and more. In doing so, X2CRM not only enables companies to deepen their connections with customers but also contributes to increased overall satisfaction and loyalty. Ultimately, this powerful platform helps businesses thrive in a competitive landscape by prioritizing customer-centric strategies.

What is OpenText Experience Cloud?

OpenText Experience Cloud acts as a comprehensive and flexible solution for improving both customer and digital interactions by integrating media, communications, messaging, customer data, and content management into a unified framework that fosters personalized experiences throughout the customer journey. This cutting-edge platform enables businesses to break down the silos between their marketing, content, and communication systems while simultaneously upgrading and refining their technological environments, allowing for tailored experiences that can be delivered via a fully integrated platform or through a customizable array of modular features. The incorporation of AI and generative AI capabilities, particularly through OpenText Experience Aviator, plays a crucial role in enhancing content creation, personalizing customer interactions, streamlining workflows, and ensuring that consumers receive relevant, context-aware information across multiple channels. Furthermore, it promotes robust omnichannel engagement by integrating various communication methods such as email, messaging, web, and rich media while effectively orchestrating customer journeys and managing a consolidated customer data approach. This adaptability not only empowers organizations to adjust their strategies as needed but also significantly boosts customer satisfaction and loyalty, ultimately driving long-term business success. In an ever-evolving digital landscape, such capabilities are essential for staying competitive and responsive to customer needs.

Media

Media

Integrations Supported

FlowUp

Integrations Supported

FlowUp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

X2Engine

Company Location

United States

Company Website

reference.x2crm.com

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com/products/experience-cloud

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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