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What is XMReality?

XMReality enables the conversion of on-site visits into virtual interactions across various sectors. The platform allows for remote connections where participants can share their perspectives and work together using a suite of robust in-call tools. With a range of functionalities, XMReality empowers field personnel to engage with distant specialists for training and assistance. It enhances collaborative efforts by allowing users to toggle between live video, paused images, and shared files and documents. Users can utilize the guiding tools to emphasize crucial details and bridge language gaps effectively. Additionally, pre-defined and tailored step-by-step instructions are accessible to facilitate processes, highlighting necessary actions and documentation requirements. At the conclusion of each conference call, an automated PDF report is generated, ensuring that all documentation adheres to compliance standards. Furthermore, users have the option to record the session, capture screenshots, and annotate with notes, enhancing the overall engagement experience. This comprehensive approach not only streamlines communication but also maximizes efficiency in remote collaboration.

What is Viewabo?

Designed for optimal operational performance and improved collaboration, Viewabo is set to transform technical support by converting a phone camera into a valuable visual tool. By using a straightforward SMS link, customers can effortlessly share their smartphone camera with you, enabling you to tackle their issues as if you were right there with them. Rather than just directing customers on how to fix their problems, you can visually lead them through each step of the process. During live video interactions, you have the capability to annotate directly onto the screen, delivering clear and effective visual guidance. Additionally, you can pause the customer's video feed at any point to obtain a closer look, which enhances collaborative efforts toward finding a solution. Simplify your support workflow by easily sharing recordings that facilitate collaboration with other teams, thus boosting overall efficiency in reaching your goals. Viewabo’s remote visual support changes challenging customer interactions into more seamless diagnostics and faster resolutions through effective visual communication, dramatically enhancing experiences compared to traditional support methods. This groundbreaking strategy not only reduces frustration but also empowers both support teams and customers, encouraging them to tackle technical challenges with renewed confidence. With Viewabo, the dynamics of technical support evolve, paving the way for more effective problem-solving and customer satisfaction.

Media

Media

Integrations Supported

Microsoft OneDrive
Microsoft Outlook
Microsoft Teams
Salesforce

Integrations Supported

Freshdesk
Zendesk

API Availability

Has API

API Availability

Pricing Information

$50 per user per month
Free Version
Free Trial Offered?

Pricing Information

$20 per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

XMReality

Date Founded

2007

Company Location

US and Sweden

Company Website

www.xmreality.com/our-product

Company Facts

Organization Name

Viewabo

Date Founded

2014

Company Location

United States

Company Website

www.viewabo.com

Categories and Features

Industrial AR

Not specified

Remote Video Support

Not specified

Categories and Features

Augmented Reality

Not specified

Remote Support

Not specified

Remote Video Support

Not specified

Remote Work

Not specified

Video Conferencing

Not specified

Web Conferencing

Not specified

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