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What is XRM?

Dynamic and results-oriented, XRM serves as a comprehensive CRM solution tailored specifically for dealers, enabling you to boost profits while reducing vendor expenses. Whether you are on the sales floor or interacting with customers through online platforms, you can effortlessly monitor all showroom activities in real time. By integrating seamlessly with external lead providers, you guarantee that no sales opportunity is overlooked. Customer interactions and essential tasks can be managed directly from your mobile device, which allows for a streamlined workflow. Handling customer data and interactions wirelessly helps to simplify processes and improve efficiency. The system accelerates deal processing with features such as license plate and driver's license scanning, ensuring that each transaction is handled swiftly. You can track internet leads in real time and manage follow-up tasks no matter where you are located. Additionally, XRM provides insights into available incentives and factory programs that are uniquely suited to both vehicle selections and customer credit profiles. It allows you to adjust payment options with versatility in retail, leasing, and balloon arrangements. By employing professional electronic paperwork, you can significantly reduce deal times, leading to a more efficient transaction experience. With XRM, staying updated on showroom activities as they happen has never been easier, allowing you to remain proactive in your sales approach. This comprehensive tool positions your dealership for success in a competitive market.

What is Impel?

Impel offers a comprehensive platform that seamlessly integrates top-tier digital merchandising, communication, and imaging solutions with cutting-edge conversational AI technology. This always-active technology engages, informs, and persuades consumers at every interaction, from initial interest to final purchase. By utilizing Impel, retailers benefit from more engaged customers and buyers who feel confident in their decisions. The advanced conversational AI provides a level of service akin to a personal concierge, allowing sales and service teams to focus on finalizing sales and cultivating valuable leads. Additionally, the sophisticated imaging technology enhances the visual appeal of vehicles online, providing a do-it-yourself photo solution that achieves results comparable to professional photography. This combination of features positions Impel as a leader in enhancing the retail experience.

Media

Media

Integrations Supported

Dealertrack DMS
Pam
RouteOne

Integrations Supported

Auction Edge
Facebook
Google Analytics

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Affinitiv

Company Location

United States

Company Website

www.affinitiv.com/sales/xrm/

Company Facts

Organization Name

Impel

Date Founded

2013

Company Location

United States

Company Website

spincar.com

Categories and Features

Auto Dealer

Contact Database
Document Management
New Car Dealer
Website Integration

Categories and Features

Auto Dealer

Contact Database
Document Management
New Car Dealer
New Car Lot
Used Car Lot
Website Integration

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