NiCE CXone Mpower
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Ratings and Reviews 2 Ratings
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What is Xenia Retail?
Envision the remarkable productivity gains your company could realize by utilizing a versatile foundational framework that provides a wide array of features throughout your product ecosystem, all while maintaining robust security and scalability. Custom-designed to align with your brand’s unique needs and easily compatible with various systems, the core advantage of our platform is the integration of 21 Microservices that work together seamlessly. This dynamic solution is comprehensively supported across all Xenia Products and is developed from a single, easily managed codebase, ensuring both durability and accessibility for users. By adopting this forward-thinking architecture, your organization can effectively enhance operational efficiency while also promoting improved collaboration and synergy among various product elements. This holistic approach not only optimizes performance but also paves the way for future innovations and growth opportunities.
What is NiCE CXone Mpower?
NiCE CXone Mpower is an AI-powered customer experience platform built to unify and modernize CX operations. It combines experience automation, AI agents, workforce augmentation, and analytics in a single ecosystem. The platform is purpose-built for CX, using thousands of domain-specific AI models to deliver accurate, conversational interactions. NiCE enables organizations to automate customer journeys from intent recognition to fulfillment. Proactive AI agents engage customers throughout onboarding, service, and retention. The platform analyzes real customer conversations to uncover insights and optimize automation strategies. With an open and extensible architecture, NiCE integrates easily with existing enterprise systems. Its secure cloud foundation supports large-scale operations with high availability and compliance. Real-time dashboards provide visibility into performance, efficiency, and customer satisfaction. AI-enhanced voice capabilities remove language barriers across global interactions. NiCE delivers measurable results such as faster response times, higher CSAT, and increased operational efficiency. The platform empowers organizations to transition from manual processes to intelligent, AI-driven customer engagement.
Integrations Supported
Balto
CommunityWFM
Dialogflow
Echo AI
Espressive Barista
ExecVision
Expo XT UC Analytics
Firefly
Mavenoid
Mobile2CRM
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Xenia Retail
Company Location
United States
Company Website
xeniaretail.com
Company Facts
Organization Name
NiCE
Date Founded
1986
Company Location
United States
Company Website
www.nice.com
Categories and Features
Retail Management
Not specified
Categories and Features
AI Customer Service
Not specified
AI Customer Support Agents
Not specified
AI Dialers
Not specified
AI Voice Agents
Not specified
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Center Infrastructure (CCI)
Not specified
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Contact Center as a Service (CCaaS)
Not specified
Contact Center Quality Assurance
Not specified
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Experience Orchestration
Not specified
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Email Integration
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Journey Orchestration
Not specified
Knowledge Management
Not specified
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Sales Dialers
Not specified
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Not specified