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What is Ybug?

Ybug provides website users with the ability to give visual feedback through annotated screenshots, all while collecting important contextual information about their browsing conditions. With this tool, you can obtain crucial insights that facilitate the effective resolution of bugs. In addition to user feedback, Ybug gathers essential data such as details about the browser environment and any Javascript console outputs. Users can capture screenshots, highlight specific sections, and employ a virtual pencil to draw or insert shapes like arrows and rectangles for clarity. Moreover, Ybug allows for seamless integration with your brand identity, offering customization options for colors, text, languages, and other features to align with your style. This all-encompassing tool guarantees that you have everything needed to tackle issues swiftly and effectively. Ybug also automatically collects various environmental details, including the website URL, the user's browser type, operating system, and screen size, while keeping track of any Javascript errors and console outputs. Consequently, debugging transforms into a straightforward process, leading to faster resolutions and enhanced user experiences, making Ybug an invaluable resource for any website management team.

What is Userback?

Meet Userback, the premier user research platform specifically designed for small teams focused on uncovering valuable insights into user interactions and improving product development processes. Userback equips you with visually enhanced feedback tools, complete with metadata, enabling a deep understanding of user emotions and behaviors via in-app surveys that include metrics like NPS, CES, and CSAT. By utilizing detailed session replays, you can further enrich the context of the feedback received. Easily segment your users and track their activities right from the moment they log in. With the capability to target particular user segments for tailored surveys, you can achieve a holistic view of user experiences, from the initial trial phase to potential attrition. Boost your brand reputation with personalized feature portals, transparent public roadmaps, and a centralized hub for feedback that not only streamlines operations but also enhances closure rates significantly. Concerned about coding complexities? No worries! You can get started quickly with an intuitive browser extension, crafted for internal quality assurance and precise bug tracking to ensure your projects run smoothly. This allows teams to focus on what truly matters: creating exceptional user experiences.

Media

Media

Integrations Supported

Asana
GitHub
GitLab
Jira
Microsoft Teams
Slack
Trello
WordPress
Wrike
Zapier
Zendesk
Freshdesk
Productboard
Redmine

Integrations Supported

Asana
GitHub
GitLab
Jira
Microsoft Teams
Slack
Trello
WordPress
Wrike
Zapier
Zendesk
ChatGPT
ClickUp
Cursor
Linear
Notion
Teamwork.com

API Availability

API Availability

Has API

Pricing Information

€10/month -Free 1 project/user
€10/month for 3 projects / 3 team members*
€23/month for 7 projects / 7 team members*
€47/month for 15 projects / 15 team members*
* billed anually
Free Version
Free Trial Offered?

Pricing Information

$29 per month
Team: $29/month. For growing teams managing feedback more effectively.

Business: $79/month. For scaling teams needing more advanced tools.

Business Plus: $159/month. For enterprise teams requiring extra control and support.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Ybug

Date Founded

2016

Company Location

Czech Republic

Company Website

ybug.io

Company Facts

Organization Name

Userback

Date Founded

2016

Company Location

Australia

Company Website

www.userback.io

Categories and Features

Bug Tracking

Filtering
Issue Tracking
Task Management
Ticket Management

Visual Feedback

Not specified

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Task Management
Ticket Management
Workflow Management

Complaint Management

Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Quality Assurance Management
Routing
Survey Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Success

Communication Management
Customer Engagement
Usage Tracking / Analytics

Design Feedback

Not specified

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Workflow Management

Feature Management

Not specified

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Scheduling
Project Management
Task Management

Product Management

Collaboration
Feedback Collection
Idea Management
Prioritization
Product Roadmapping
Workflow Management

Session Replay

Mouse Tracking
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Usability Testing

Annotations
Audience Targeting
Mobile Testing
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

User Research

Not specified

UX

For Mobile
For Websites
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Visual Feedback

Not specified

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