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What is YetiForce CRM?

Are you aiming to boost your sales figures? Do you wish to enhance your interactions with customers? Are you eager to play a part in one of the most rapidly expanding open-source initiatives on GitHub? YetiForce offers a completely free solution that enables you to oversee 12 distinct business processes within your organization, no matter its scale. The open-source nature of YetiForce's code is safeguarded by a flexible and accommodating license, fostering a vibrant and engaged community around the project. This welcoming environment is perfect for individuals from all backgrounds, whether you're a seasoned programmer or simply someone who enjoys the world of software development. Download YetiForce at no cost and join over 250,000 satisfied users who have discovered its benefits. You’ll be amazed at how this tool can transform the way you manage your business.

What is ThinkOwl?

Utilizing a cloud-based architecture (SaaS), ThinkOwl provides AI-driven tools designed to enhance workflows, ranging from ticket management to client interaction. The ThinkOwl AI platform combines essential service desk functionalities with conversational and generative AI, alongside business process automation, all within a comprehensive omnichannel communication framework. Furthermore, ThinkOwl stands out in data analytics, producing sophisticated reports that deliver immediate insights into key performance indicators across various topics, teams, and channels, ensuring organizations can make informed decisions swiftly. This integration of advanced technology not only improves efficiency but also enhances customer satisfaction and engagement.

Media

Media

Integrations Supported

Bria
Google Maps
Jitsi
Magento
Microsoft Outlook
WooCommerce

Integrations Supported

360 View CRM
Accruent TMS
monday CRM

API Availability

Has API

API Availability

Pricing Information

Free
YetiForce is open source, so it is free for an unlimited number of users.
Free Version
Free Trial Offered?

Pricing Information

$0
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

YetiForce Sp. z o.o.

Date Founded

2014

Company Location

Poland

Company Website

www.yetiforce.com/en/

Company Facts

Organization Name

ThinkOwl

Date Founded

2017

Company Location

United States

Company Website

www.thinkowl.com

Categories and Features

Accounting

Billing & Invoicing
Cash Management
Expense Tracking
Fixed Asset Management
Multi-Currency
Nonprofits
Project Accounting
Purchase Orders
Tax Management

Billing and Invoicing

Billing Portal
Contact Database
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Multi-Currency
Online Invoicing
Payment Processing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator

Collaboration

Calendar Management
Chat / Messaging
Contact Management
Document Management
Project Management
Task Management

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Financial Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Reporting/Analytics
Sales Management
Warehouse Management

Help Desk

Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Management

Capacity Monitoring
Event Logs
Hardware Inventory
License Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Marketing

Not specified

Project Management

Agile Methodologies
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Resource Management
Time & Expense Tracking
Traditional Methodologies

Sales

Not specified

Categories and Features

AI Customer Service

Not specified

AI Knowledge Base

Not specified

Complaint Management

Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM

Availability Management
Dashboard
Incident Management
Problem Management
Self Service Portal

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Service Desk

CMDB
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
SLA Management
Self Service Portal

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