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What is Yext?

Yext (NYSE: YEXT) provides a software solution designed to enable businesses to furnish pertinent and practical answers across all platforms where their customers, employees, and partners seek information. For additional details, visit their website at yext.com. This innovative approach ensures that organizations can maintain consistency and accessibility in information delivery.

What is Swarmica?

Achieve a thorough grasp of the complete KCS journey, encompassing upcoming actions, dependencies, and successes, by exploring the Swarmica development tree, which highlights all strategies and stages related to KCS. Agents can conveniently search the existing knowledge base from their ticket workspace, and in the event that any information is missing, they can easily document it without much difficulty. Moreover, tickets associated with issues that are recorded in the knowledge base can be attached or removed to effectively assess product patterns and trends. Establishing performance metrics is crucial, along with providing evaluators with essential tools to measure adherence to the KCS process and the quality of the articles created. This method not only offers valuable feedback to agents but also aligns their personal goals with the overarching objectives of the organization. By fostering a culture of collaboration and continuous improvement, this approach empowers the organization to significantly boost its overall productivity and enhance the quality of its service delivery. Ultimately, a well-informed and engaged workforce is key to achieving sustained success.

Media

Media

Integrations Supported

Zendesk
Canopy
Duda
Foursquare
Freshdesk
Gimbal by Infillion
Google Business Profile
Greenhouse
Magento
MetaLocator
Mosaic by MethodWorx
Radar
Semrush
ServiceNomad
Shopify
Supermetrics
Tenant
Verve
WordPress

Integrations Supported

Zendesk
Canopy
Duda
Foursquare
Freshdesk
Gimbal by Infillion
Google Business Profile
Greenhouse
Magento
MetaLocator
Mosaic by MethodWorx
Radar
Semrush
ServiceNomad
Shopify
Supermetrics
Tenant
Verve
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Yext

Date Founded

2006

Company Location

United States

Company Website

www.yext.com

Company Facts

Organization Name

Swarmica

Date Founded

2022

Company Location

Bulgaria

Company Website

swarmica.com/product

Categories and Features

Brand Management

Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Landing Page

A/B Testing
Analytics
Drag & Drop
Form Creation
Real Time Editing
Responsive
SEO Management
Templates

Location Intelligence

Behavioral Analytics
Data Visualization
Demographic Data
Geocoding
Geofencing
Location Tracking
Predictive Analytics
Trade Area Analysis

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

SEO

A/B Testing
Artificial Intelligence (AI)
Auditing
Competitor Analysis
Content Management
Dashboard
Google Analytics Integration
Keyword Research Tools
Keyword Tracking
Link Management
Localization
Mobile Search Tracking
Rank Tracking
Revenue Management
User Management

Store Locator

Analytics
Automatic Location Detection
Directions
Distance Calculation
Event Promotions
Mapping
Product Search Filtering
Promotions / Coupons
Search
White Label

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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