GLPI  Reviews & Ratings

GLPI

5.0 out of 5 stars

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ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 1 Rating

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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What is OpenText ZENworks Configuration Management?

When your team allocates over 10% of their time to managing desktops or mobile devices, it complicates your operations and increases costs unnecessarily. ZENworks Configuration Management enhances user efficiency by concentrating on the needs of users, their devices, and their locations. With integrated remote management, IT can effectively control and monitor files, engage in real-time chats, transfer data, and execute applications both within and outside the corporate network. You can easily discover IP-connected devices and maintain a comprehensive inventory of hardware and software for all endpoint devices. Moreover, it allows for the implementation of modern device management functionalities across various platforms, including Windows, iOS, and Android. Managing a hybrid workforce becomes seamless, as endpoint devices can be supported without requiring a VPN connection. Great options for device management include Apple DEP, Android Enterprise, and Microsoft Autopilot, which further streamline the process and enhance overall operational efficiency. Embracing these solutions not only simplifies management but also drives productivity across your organization.

What is GLPI ?

GLPI is a robust service management tool that leverages open-source technology to facilitate effective IT change planning and management, streamline problem resolution, automate various business processes, and provide oversight of IT infrastructure. Among the notable features of GLPI are asset management with automated inventory tracking, data quality assurance through rationality checks, comprehensive administrative and financial asset handling, software inventory with license management, a repository of knowledge and frequently asked questions, detailed statistics and reporting capabilities, as well as the ability to inventory Android-based devices. This collection of functions enhances organizational efficiency and helps maintain a high standard of service delivery within IT departments.

Media

Media

Integrations Supported

OpenText ZENworks Suite

Integrations Supported

AWS Marketplace
Axonius
Cyberwatch
Dolibarr
Google Authenticator
Mattermost
Metabase
Microsoft Teams
Monitorpack Guard
Nagios Core
Nagios XI
OverSOC
Securden Endpoint Privilege Manager
ServiceNav
Slack
Telegram
Zabbix
eXo Platform
iTop

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

€19/month/user
Price (exc.tax) for GLPI Network Cloud:
19€ / month / IT User

Prices (exc.tax) for GLPI Network On-premise 1 year editor guarantee:
Basic Level - 1.200 €
Standard Level - 3.600 €
Advanced Level - 12.000 €
Free Version
Free Trial Offered?

Supported Platforms

Windows
Linux

Supported Platforms

SaaS
Android
Windows
Mac
On-Prem
Linux

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com/products/zenworks-configuration-management

Company Facts

Organization Name

TECLIB

Date Founded

2009

Company Location

France

Company Website

glpi-project.org

Categories and Features

Configuration Management

Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management

Categories and Features

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Configuration Management

Access Control / Permissions
Application Deployment
Reporting Analytics / Visualization
Task Management

Data Center Management

Device Auto Discovery
Import / Export Data
Multi-Platform
Multi-User
Power Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Knowledge Base
Live Chat
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Configuration Management
Contract/License Management
Cost Tracking
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Supplier Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

License Management

History Tracking

Live Chat

Canned Responses
Customizable Branding
Offline Form

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
SLA Management
Self Service Portal

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