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What is Zammo.ai?

Streamlining dialogues through various voice and text platforms is a crucial method for enhancing customer satisfaction while also reducing expenses. Unfortunately, the traditional methods, which are often slow, intricate, and costly, have hindered advancements in this area. Fortunately, we are now witnessing the end of the outdated practice of manually managing knowledge bases. With Zammo.ai, you can effortlessly replicate a ChatGPT-like interaction using your web content, knowledge articles, and document libraries. This seamless experience can be made available across diverse channels, including voice, text, Telephony/IVR, and social media, in numerous languages. Additionally, the Zammo application is securely hosted on your Azure tenant, ensuring data safety. By leveraging Zammo's intuitive, cost-effective, and versatile solution, businesses of all sizes can establish a distinctive brand presence in voice communications, enabling them to implement conversational strategies in remarkably short timeframes, often without the need for extensive IT support. This shift not only enhances operational efficiency but also leads to a more engaging and responsive customer interaction model.

What is Comm100?

Comm100 is an international supplier of comprehensive communication solutions that cater to educational institutions, governmental bodies, and businesses of various scales. By utilizing Comm100's platform, these organizations can achieve an ideal mix of human interaction and automated responses, enabled by customizable live chat features, intelligent bots, and secure messaging, all managed within a single cohesive system. This integrated approach enhances customer engagement and streamlines communication processes effectively.

Media

Media

Integrations Supported

Zendesk
Alexa
Azure Marketplace
LivePerson
Microsoft Teams
Slack

Integrations Supported

Zendesk
Drupal
Facebook
Google Analytics
Instagram
Jiva
LINE
OnPrintShop
Rambox
Shopify
Telegram
WeChat
WhatsApp
Wufoo
Zapier

API Availability

API Availability

Has API

Pricing Information

$5,000 per year

Pricing Information

$31.00
Live Chat
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based

AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually

Ticketing & Messaging: starting at $47/agent/month, billed annually
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zammo.ai

Date Founded

2019

Company Location

United States

Company Website

zammo.ai/

Company Facts

Organization Name

Comm100 Network Corporation

Date Founded

2009

Company Location

Canada

Company Website

www.comm100.com

Categories and Features

Chatbot

Not specified

Conversational AI

Not specified

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Co-Browsing

Not specified

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Virtual Assistant

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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