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What is Zervicio?

Zervicio.com offers a cloud-based solution tailored for After Sales Service, enabling businesses to optimize their customer support functions. This cutting-edge platform facilitates seamless communication between customers and service teams, allowing agents and service managers to interact from anywhere at any time. Serving as a holistic after-sales management tool, Zervicio equips users to effectively oversee and track service requests and complaints. Although delivering outstanding customer service can be expensive and complex due to the intricacies of managing schedules and team dynamics, Zervicio makes it achievable by providing personalized service experiences to clients. By empowering service managers to make quick decisions on service tickets, they can efficiently direct their field teams to resolve issues. In addition, Zervicio features a sophisticated Knowledge Repository that allows users to disseminate, train, and foster knowledge and expertise. The Service Cloud is easily accessible from any location, which boosts flexibility and responsiveness in managing services. As a result, Zervicio not only streamlines the after-sales process but also significantly improves the customer experience, ultimately leading to higher satisfaction and loyalty among clients. This comprehensive approach ensures that businesses can maintain high standards of service while adapting to the evolving needs of their customers.

What is Thulium?

Your team consistently engages with a variety of data sources, including contact history, dashboards, wallboards, and reports. Data-driven support effectively addresses the needs of customers, ensuring that everyone on the team understands their roles without any miscommunication. The customer service program serves as a means to disseminate information within the team, eliminating any chances of work duplication. With advanced reporting capabilities and control over key performance indicators (KPIs), you can capture leads from your website through proactive chat and callback features. A virtual call center provides sophisticated functions that enhance sales opportunities while allowing for the organization of the after-sales process. Thulium stands out for its user-friendly interface, straightforward configuration, rapid implementation, and reliable support. We specialize in developing contact center software, and it's crucial that users know how to navigate it effectively. The extensive integrations and rich API ensure that the Thulium contact center system seamlessly fits into your existing tool ecosystem. By automating repetitive tasks, you can focus on more strategic efforts, ensuring that 100% of calls are returned. This efficiency enables you to increase the volume of phone calls and promptly connect clients with the appropriate consultants, ultimately enhancing the overall customer experience. In this way, you will foster stronger relationships with your clients and drive greater success for your organization.

Media

Media

Integrations Supported

Base.com
CREDITONLINE
Zowie

Integrations Supported

Base.com
CREDITONLINE
Zowie

API Availability

Has API

API Availability

Has API

Pricing Information

$20.00/month
Free Trial Offered?
Free Version

Pricing Information

$26.38/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Manage Smart Solutions

Company Location

India

Company Website

www.zervicio.com

Company Facts

Organization Name

Thulium

Date Founded

2006

Company Location

Poland

Company Website

thulium.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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