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What is ZetesAthena?

Transform Your Retail Operations with a Cutting-Edge In-Store Solution By making a few simple modifications, you can significantly improve your store's workflow and guarantee that products remain in stock on the shelves. Our innovative in-store solution, ZetesAthena, enables you to effectively manage key tasks and operations, resulting in more efficient store management and heightened customer satisfaction. User-Friendly and Streamlined In-Store Solution With ZetesAthena, your staff members will have access to mobile devices that deliver real-time updates and alerts. This instant access to a detailed product inventory allows employees to assist customers swiftly, reducing wait times and decreasing the likelihood of missed sales opportunities. This adaptable in-store solution supports a variety of functions, from receiving deliveries and managing inventory to processing orders across various channels, ultimately optimizing your retail operations. In addition, the intuitive nature of ZetesAthena fosters employee involvement and boosts overall efficiency, contributing to a more rewarding shopping experience for customers. By leveraging this technology, you can not only improve your operational efficiency but also build a stronger connection with your clientele.

What is IBM Sterling Store Engagement?

To efficiently oversee your inventory along with customer and order details, a real-time dashboard that is easy to use and accessible from both sales counters and mobile devices is essential. Tools designed for this purpose not only assist in making recommendations for cross-selling and upselling but also optimize inventory management processes and task coordination, while providing flexible fulfillment options such as curbside pickup, in-store retrieval, and delivery from the store, in addition to managing returns across multiple channels. The IBM Sterling Store Engagement platform equips your staff with the means to offer seamless omnichannel services that encompass fulfillment, inventory management, task oversight, and customer assistance. By enhancing the shopping experience through personalized recommendations, you can stimulate customers to make extra purchases. Moreover, acquiring accurate data on inventory locations and streamlining the picking, packing, and shipping or collection processes is crucial. You also have the ability to monitor and manage employee tasks effectively, allowing for a smooth in-store purchasing and checkout experience that reduces customer wait times. This all-encompassing strategy not only improves operational effectiveness but also leads to a marked increase in customer satisfaction, creating a win-win situation for both the business and its clientele. Ultimately, investing in these systems can transform the retail experience into one that is both efficient and enjoyable for customers.

Media

Media

Integrations Supported

Microsoft 365
Oracle Fusion Cloud ERP
SAP ERP

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zetes

Date Founded

1984

Company Location

Belgium

Company Website

www.zetes.com/en/news/zetes-launches-zetesathena-a-cloud-based-solution-to-centrally-manage-in-store-operations-of

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/store-engagement

Categories and Features

Retail Execution

Collaboration Tools
Data Collection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Workforce Management

Retail Management

CRM
Commission Management
Email Marketing
Loyalty Program
Mail Order
Merchandise Management
Reporting/Analytics
eCommerce

Task Management

Collaboration
Percent-Complete Tracking
Progress Tracking
Reporting/Analytics
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Categories and Features

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