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What is Zo by Zocdoc?

Zo, created by Zocdoc, is an advanced AI-powered phone assistant that efficiently handles incoming scheduling calls, thereby reducing the annoyance associated with hold times and traditional IVR systems while seamlessly booking patient appointments directly into current electronic health record (EHR) systems through natural and engaging conversations. Capable of managing an unlimited number of calls simultaneously, Zo independently resolves up to 70% of scheduling queries, escalating more complex issues to human staff only when necessary. Furthermore, Zo can be customized to align with the specific booking procedures of various practices, integrates smoothly with their telecommunications and EHR systems, and intelligently directs patients by routing routine requests to nurse practitioners and reserving intricate matters for physicians. Practices incur charges solely for successfully scheduled appointments, eliminating any upfront costs, per-minute charges, or burdensome contracts, making it a low-risk implementation choice. Early adopters have noted that the average time to resolve calls is less than 3 minutes and 30 seconds, with no hold time involved, along with patient satisfaction ratings exceeding 80%. This remarkable efficiency not only streamlines operations but also greatly enhances the overall experience for patients, fostering a more positive interaction with healthcare services. Additionally, such a system empowers healthcare providers to focus more on patient care rather than administrative tasks, thus contributing to a more effective healthcare environment.

What is ZapiDesk?

ZapiDesk functions as an AI-enhanced virtual receptionist designed specifically for healthcare providers like clinics and medical facilities. It optimizes front-desk interactions by handling incoming calls, answering patient inquiries, assisting with appointment bookings, and delivering round-the-clock support. This capability ensures quick call responses, which reduces missed calls, improves patient access, and cultivates a more dependable communication experience. The system is customizable to meet the distinct requirements of different practices, allowing for personalized greetings, AI voice selections, multilingual support, tailored conversation flows, defined operational hours, holiday calendars, and preferred communication channels. Additionally, ZapiDesk streamlines appointment management, call routing, and the collection of patient information, while also providing seamless API integrations. By automating mundane administrative tasks, ZapiDesk alleviates the workload of reception staff, enhances operational productivity, and allows team members to focus more on patient care as the AI efficiently handles all communication responsibilities. As a result, the platform significantly boosts both patient satisfaction and overall experience. Ultimately, ZapiDesk represents a pivotal advancement in how medical facilities can integrate technology for improved service delivery.

Media

Media

No images available

Integrations Supported

Google Cloud Platform

Integrations Supported

Google Cloud Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Version
Free Trial Offered?

Pricing Information

$490/year
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zocdoc

Date Founded

2007

Company Location

United States

Company Website

www.zocdoc.com/about/ai-phone-assistant/

Company Facts

Organization Name

DigiMantra

Date Founded

2012

Company Location

India

Company Website

digimantra.com

Categories and Features

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